Expeditors

Air Import, Customer Service Agent

Hawthorne, CA, United States

No sponsorship$19k-$28kDetected 7 days ago

ExcelSupply ChainLogisticsHRISCustomer SupportLeadershipCommunicationProblem SolvingOrganizational SkillsMicrosoft Office

About the role

Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
Expeditors is a global logistics company headquartered in Seattle, Washington.
As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents.

Maintain accurate records of customer interactions and shipment details.
Support continuous improvement initiatives for customer experience.
Ensure documents are timely sent to customer or broker for customs purposes
Contribute to maintain strong relationships with suppliers (airlines, trucking companies, and others)

High School Degree or equivalent required
Must be legally authorized to work in the United States
Must have the ability to work overtime in support of the department's needs
Must be able to commute to the city of Hawthorne, CA
Ability to multi-task and prioritize throughout the workday while remaining focused and organized
Demonstrated ability to be proactive in thought and action
Effective interpersonal skills, including proven ability to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
Ability to work independently and in a collaborative team environment
Knowledge of air import processes, documentation, and regulations.
Proficiency in tracking systems and MS Office tools.

We recruit, train, and retain the very best logistics and technical experts the world over.
We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more.
Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!
Scope of Position: Provide exceptional customer support for air import shipments, ensuring timely updates and resolution of service issues.
Act as the primary point of contact for customers regarding air import shipments.
Ensure timely delivery/dispatch of freight to customers for Import shipments
Interact with our customers in arranging their international shipments, meeting customer service standards
Ensure all customers' standard operating procedures are followed and updated
We take care of our employees, and they take care of our customers!
The international logistics industry is an integral piece of the global trade puzzle; we make the world go round.

This listing is sourced directly from Expeditors's careers page and normalized into a canonical job model.