QGenda
Associate Customer Success Manager
Atlanta, Georgia · Full-time
No sponsorshipDetected 2 days ago
CRMAccount ManagementCustomer SuccessCollaborationMentoring
About the role
- To learn more about QGenda, visit us at qgenda.com or follow us on Instagram or LinkedIn.
- Do not include any medical or health information in this email.
Responsibilities
- Oversee the client lifecycle and proactively drive adoption of QGenda to ensure ongoing customer satisfaction and retention
- Work cross-functionally with (Technical Account Managers) TAM's, Professional Services and Support to ensure all customer requirements are correctly scoped and delivered
- Share customer success stories across the company to help inform our Go To Market strategies and partner with QGenda's marketing team to tell these transformation stories publicly through customer case studies
- Review incoming customer concerns and drive appropriate get-well plans to improve all aspects of the customer's QGenda experience
- We can only succeed by bringing together diverse minds, thoughts, ideas and team members to create better solutions for our customers and make us a better company as a whole.
Requirements
- Experience You Bring
- Bachelor's degree required
- 1-2 years of pre-sales customer / account management, or post-sales customer relationship management
- Ability to travel for customer meetings, conferences, and other industry events
- Applicants for this position must be authorized to work for any employer in the United States (U.S.), including being located in the US.
Nice to have
- Not Required, but Nice to Have
- Experience with Customer Success Platforms (i.e. PlanHat) preferred
Compensation
- Annual Costco membership, cell phone stipend, commuter benefits, in-office perks and more
Benefits
- We offer a comprehensive total rewards package to support our full-time employees and their family's day-to-day needs, well-being and major life events, which includes:
- Fully company-paid options for medical (both in-person and virtual), dental and vision insurance
- Generous paid time off (PTO) policy to enjoy periods of uninterrupted rest and relaxation for a healthy work/life balance
- Paid parental leave for birth, adoption or permanent placement
- Annual Costco membership, cell phone stipend, commuter benefits, in-office perks and more
- QGenda delivers technology solutions to improve how healthcare is delivered and increase access - for everyone.
- We are committed to creating a culture of embracing diversity, inclusion and equity for all.
- Manage and achieve key business metrics including NPS, CSAT, Churn, Health and Adoption as well as appropriate Revenue Retention goals
- Prepare and deliver recurring customer "Business Reviews" with key customer contacts, assessing overall health of relationship as well as business value realized from QGenda's suite of solutions
Company info
- QGenda is redefining healthcare workforce management everywhere care is delivered. We're on a mission to empower the healthcare industry to better onboarding, deploy, and manage their workforce. Over 4,500 healthcare organizations have trusted us to help them make strategic workforce decisions through our unified software platform. With more than 800 employees across the US, we are united in our vision and culture to make a difference for our customers, while enjoying the day-to-day.
- At QGenda, we value our employees and their contributions toward the success of the business. We strive to create a dynamic work environment that fosters growth, innovation, and collaboration, where employees can be proud of the work they do and the impact it has on the healthcare industry.
- QGenda is headquartered in Atlanta.
- QGenda is redefining healthcare workforce management everywhere care is delivered.
- We're on a mission to empower the healthcare industry to better onboarding, deploy, and manage their workforce.
- Over 4,500 healthcare organizations have trusted us to help them make strategic workforce decisions through our unified software platform.
- With more than 800 employees across the US, we are united in our vision and culture to make a difference for our customers, while enjoying the day-to-day.
- At QGenda, we value our employees and their contributions toward the success of the business.
- We strive to create a dynamic work environment that fosters growth, innovation, and collaboration, where employees can be proud of the work they do and the impact it has on the healthcare industry.
- About Your Role
- Within our Customer Experience (CX) organization, we are looking for customer focused individuals that want to help carry out the CX mission of enabling our healthcare customers to maximize the value of QGenda!
- Individuals that have a thirst for knowledge, a natural curiosity to learn and a desire to help customers solve their business objectives with technology.
- As a Customer Success Manager (CSM) you are an integral part of the customer success team and will focus on driving customer adoption and expansion of QGenda products.
Equal opportunity
- application process, please contact recruiting@qgenda.com and identify the type of accommodation or assistance you are requesting.
Visa & Work Authorization
- Applicants for this position must be authorized to work for any employer in the United States (U.S.), including being located in the US.
This listing is sourced directly from QGenda's careers page and normalized into a canonical job model.