Airbnb
Senior Guest Community Engagement Manager
United States · Senior
Sponsorship not specified$192k-$240kDetected 2 days ago
CompensationResearchCommunication
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odds of building a lasting career here
64Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role100
Entry-level history0
PERM / green-card track0
Lottery odds (Level IV)94
Fits your clock70
Sponsors, but it's cap-subject — you still face the weighted lottery (~61% per draw at Level IV). Good if you win; have a cap-exempt backup on your list.
Lottery odds assume a STEM candidate.
Personalize to your clock →Employer immigration record
from this employer's Department of Labor filings
Green-card filing pattern in this occupation
Context, not a finding about this posting: of this employer's 16 green-card filings in this occupation, 100% were for a worker who already held the job.
Green-card follow-through: 80%
Of 5 labor certifications old enough to have been used, 1 expired without the employer filing the next step. Median time from filing to decision: 452 days.100% of their filings were for a worker who already held the job.Only certifications past the 180-day window are counted — recent ones cannot have expired yet.
Files H-1B transfers
79 transfer filings in the last year, covering 79 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
Community outcomes
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About the role
- Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe.
- Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
- Your Location: This position is US - Remote Eligible but requires PST working hours.
Responsibilities
- Guest Community Programs - Lead and operate Airbnb's guest-facing Community Voice programs end-to-end, from strategy through day-to-day execution - including standing up and growing our first guest advisory group.
- This work sits at the intersection of community building, program management and insights, and requires someone who thrives in execution and is comfortable developing strategy for brand-new programs.
- Own end-to-end program delivery including selection and vetting, onboarding and offboarding, feedback sessions, engagement channels, events and the recognition and compensation strategy for members.
- Own operations with Legal including NDAs, participation agreements and renewals to maintain program integrity
- Build and own direct one-to-one relationships with Board members, acting as their primary point of contact and monitoring sentiment and engagement to sustain a highly trusted group over time.
- Synthesize Board feedback into clear, actionable readouts for senior stakeholders across Product, Policy, Marketing, Design, Partnerships and Research, and represent the Board's voice internally.
- Develop playbooks that evolve as we learn for the execution of the program, how to uplevel and increase influence across Airbnb.
- Own the feedback session pipeline in partnership with Product, Policy, Marketing and Business, scheduling and prioritizing topics most relevant to company roadmap
- Own community escalations end to end.
- Direct the central Voice ops team on day-to-day coordination, member support and logistics.
Requirements
- 10+ years of experience in community engagement, program management or research, with a track record of building strong relationships with customers or community members.
Compensation
- $192,000 - $240,000 USD
- We'll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process.
Company info
- The Community You Will Join As part of the Community Engagement team, the Community Voice brings hosts and guests closer to Airbnb to shape our products and policies.
- We strive to also provide a disability inclusive application and interview process.
- Pay Range $192,000 - $240,000 USD Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities.
Equal opportunity
- Airbnb values diversity & belonging and is proud to be an Equal Employment Opportunity employer.
- All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.
- How We'll Take Care of You:
- Our job titles may span more than one career level.
This listing is sourced directly from Airbnb's careers page and normalized into a canonical job model.