Southwest Airlines
Supervisor Customer Service - MCI
MO-Kansas City · Staff+
Sponsorship not specifiedDetected 34 days ago
ForecastingHRCustomer SupportLeadership
About the role
- Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines.
- Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
- Opportunities for overtime and shift premiums.
Responsibilities
- Actively coordinate with all Departments to maintain the station's on-time performance, Employee morale, and Customer satisfaction
- Oversee day-to-day airport operations to create a safe, secure, and legally compliant service-conscious environment, Meet or exceed performance goals through effective decisions, Assign and track Agents for training compliance
- Coordinate actively with all Departments to maintain the Station's on-time performance. Report status updates to leaders and employees consistently
- Drive performance processes by forecasting operational situations that may impact the operation, monitoring and achieving results against key metrics, and holding responsible parties accountable for results, review and ensure accurate delay coding
- Work with staff planning to build bids that are in line with department's hourly goals.
- Perform administrative duties daily, such as building of shift bids, closing bids, daily work assignments, daily payroll, and attendance reports, monitoring staffing in all areas and verifying that overtime is used properly
- May perform other job duties as directed by Employee's Leaders
- Guide and lead team members using SWA talent management practices to coach, develop, and engage employees
- Adhere to Company values and competencies to foster a culture of inclusion, recognition, and support of a safe work environment
- Ability to perform work duties from [limited space workstation/desk/office area] for extended periods of time
Requirements
- Must be able to obtain a SIDA (Secured Identification Display Area) badge and meet all local airport requirements
- May be required by Station Leadership to obtain a Customs Seal and meet all requirements to work on international flights
- Must be a U.S. citizen or have the authorization to work in the United States as defined by the Immigration Reform Act of 1986
- Ability to obtain GSC (Ground Security Coordinator) qualification and comply with DOT (Department of Transportation) drug and alcohol testing program
- Ability to communicate and interact with others in the English language to meet the demands of the job
- Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
- Ability to lift and move items of 70 pounds and/or more on a regular basis and repetitively lift weights of 40 to 50 pounds on raised surfaces.
- Ability to climb, bend, kneel, crawl, and stoop on a frequent basis and for an extended period
- U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.
Compensation
- 3% Short Term Incentive (STI) bonus to be paid on the base salary in alignment with company performance.
Benefits
- Southwest will help fund your Retirement Savings Plan, which includes a dollar for-dollar 401(k) Company match contribution of up to 9.3% of your eligible earnings**
- 3% Short Term Incentive (STI) bonus to be paid on the base salary in alignment with company performance.
- Potential for annual profit-sharing contribution in the Southwest Retirement Savings Plan-when Southwest profits, you profit***
- Competitive health insurance for you and your eligible dependents
- Southwest offers health plan coverage options that start from the very first day of employment.
- You'll have 30 days to select and enroll in your health plan, and coverage will be retroactively available to your first day of employment.
- Invest in leadership and self-growth through participating in continuous learning and development
- Pay & Benefits
- For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the Company.
Company info
- Ground Operations
- Our Company Promise
- We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth.
Visa & Work Authorization
- U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.
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This listing is sourced directly from Southwest Airlines's careers page and normalized into a canonical job model.