OneOncology
Front Office Coordinator - Gynecologic Oncology
Albany, NY
Sponsorship not specified$22k-$26kDetected 25 days ago
ComplianceExcelHIPAAEHR/EMRClinical TrialsLeadershipMicrosoft Office
About the role
- Discover your career potential with a practice dedicated to excellence and innovation.
- Adheres to confidentiality, state, federal, and HIPAA laws and patient records guidelines.
- Reference and uphold NYOH CORE values daily.
Responsibilities
- Receives incoming referrals, creates account, obtains, and enters insurance information. Requests initial records, works with provider on determining appropriate time for appointment, schedules consult, mails out new patient packet (varies by site).
- Responsible for training new staff, schedule adjustment, and other lead duties. Authority to shift employees to cover areas in need.
Requirements
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Obtains necessary precertification as required.
- Communicates with physician and patients if further testing is required before surgery is performed.
- Required to float as needed in addition to cross covering sites remotely.
Nice to have
- High School diploma or equivalent required, associate's degree preferred.
- Proficiency with computer systems including Microsoft (Outlook, Word, and Excel) required.
Compensation
- Under direct supervision, responsible for multiple front office functions including scheduling patient appointments and tests in an efficient and timely manner, answering incoming calls in a prompt, courteous, and professional manner, as well as assisting patients with check-in for their appointments.
- May include outside scheduling and/or surgical scheduling responsibilities.
- Point of contact for the front office when leadership is unavailable or out of the office.
- Supports and adheres to the New York Oncology Hematology Compliance Program, including the Code of Ethics and Business Standards.
- Demonstrates an understanding of patient confidentiality to protect the patient and clinic/corporation. Adheres to confidentiality, state, federal, and HIPAA laws and patient records guidelines. Reference and uphold NYOH CORE values daily.
- Answers incoming calls and messages related to scheduling; address callers' needs and directs to appropriate department if needed. Obtains and communicates messages in an accurate and timely manner.
Benefits
- Requires hearing and vision corrected to normal range.
- Obtains and enters all authorization and correspondence relating to referrals in patients' electronic medical records (EMR).
- Adheres to scheduling template containing physician meetings, satellite schedule, rounding, and call coverage.
- Serves as a liaison between patients and medical staff.
Company info
- Responsible for working with nursing supervisor to identify and correct unbalanced schedules and ensure we are within maximum infusion guidelines.
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