Wisetack
Customer Success Associate I (East)
Remote, USA
Sponsorship not specified$58k-$82kDetected 19 hours ago
Data VisualizationConfluenceSalesforceSalesAccount ManagementRecruitingOnboardingCustomer SuccessLeadershipCommunicationTime ManagementAdaptabilityOrganizational Skills
About the role
- include owning a structured onboarding process, managing merchant relationships, and driving measurable activation outcomes.
- While this role is not a traditional sales role, it does require consultative communication skills and the ability to guide conversations toward the fastest path to early success with Wisetack.
- This position requires someone who is intellectually curious, diligent, proactive, and deeply committed to customer success, always prioritizing integrity and long-term results over short-term gains.
Responsibilities
- Communicate merchant needs, recurring blockers, and feedback to cross-functional partners, especially product, marketing, and partner teams
- Collaborate actively with the growth and product teams to ensure consistent experience, share learnings, and consolidate feedback
Requirements
- 2+ years of experience in a customer-facing role, such as customer success, onboarding, support, sales, or account management
- Bachelors degree
- Comfort with the types of technology we use as a team: Salesforce, Tableau, Salesloft, Slack, Google Suite, Claude, ChatGPT, Granola, Confluence, and more
- Demonstrated ability to use customer data and feedback to prioritize work, identify patterns, and surface opportunities for improvement
- Comfort using AI tools to improve productivity, communication quality, and day-to-day workflow efficiency
- Experience with the home services sector or SMB sector
Nice to have
- Act fast (leverage our startup environment).
- Take ownership (everyone is hands-on here).
Compensation
- The range of base salary for the position is between $58,300.00 - $81,600.00, plus $4,000 annual discretionary bonus, equity, and benefits.
Benefits
- Educate new customers about the benefits Wisetack brings to their business
Company info
- Onboard new customers using different channels (phone calls, video conferencing, emails and text messaging)
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This listing is sourced directly from Wisetack's careers page and normalized into a canonical job model.