CyrusOne
Lead Data Center Security Operations Technician
Ashburn, VA
Sponsorship not specifiedDetected 12 days ago
CybersecuritySOC OperationsIncident ResponseCustomer SupportLeadershipCommunication
About the role
- All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
- CyrusOne provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws.
- We will respond to requests for reasonable accommodations to assist you in applying for positions at CyrusOne, or to submit a resume.
Responsibilities
- Help coordinate day-to-day site priorities, execution needs, and operational support activities to maintain safe, secure, and reliable site operations.
- Support site continuity by identifying operational issues, helping prioritize response needs, and coordinating follow-through through appropriate channels.
- Communicate operational risks, recurring issues, and support needs in a timely and effective manner to maintain disciplined execution and customer trust.
- Work closely with site teams and broader security partners to support operational continuity, execution quality, and site readiness.
- Perform advanced troubleshooting, repair, replacement, and preventive maintenance for physical security components such as readers, cameras, door hardware, and related field devices.
- Support coordination of more complex troubleshooting involving device communication, cabling, termination, Windows-based systems, networking, and related security system dependencies.
- Apply strong working knowledge of physical security systems, field device connectivity, and technical support practices to help maintain system availability and operational continuity.
- Help prioritize maintenance needs, corrective actions, and follow-up work to support site readiness and consistent execution.
- Escalate complex technical issues appropriately when conditions exceed defined scope, authority, or available support resources.
- Supports site-level execution, scheduling, staff resourcing, escalation support, and operational readiness while helping coordinate day-to-day priorities and execution quality.
Requirements
- U.S. Citizenship may be required for this position pursuant to a government contract requirement and/or for security clearance reasons.
- Advanced knowledge of onsite security operations and physical security systems support across critical data center environments.
- Ability to coordinate day-to-day site execution, scheduling support, staff resourcing needs, escalation support, and operational readiness.
- Ability to provide day-to-day guidance, reinforce standards, and support execution quality without formal people management authority.
- Ability to support incident response, customer escalation support, and site-level issue coordination with sound judgment and professionalism.
- Strong communication, prioritization, and coordination skills in support of site continuity, contractual performance, and customer trust.
- Ability to balance hands-on support with lead-level coordination responsibilities across one or more assigned metros.
- Strong knowledge of physical security systems, low-voltage cabling, termination practices, and device-level troubleshooting across onsite environments.
- Working knowledge of Windows operating systems, networking fundamentals, and system/database troubleshooting to support issue coordination and escalation.
- Understanding of common security system protocols, integrations, and communication paths to support site execution and readiness.
- Technical training, trade school, military experience, or related coursework in security systems, electronics, low-voltage systems, facilities support, or a related field preferred.
Nice to have
- High school diploma or equivalent required
- Associate or Bachelor's degree preferred.
- 5-7 years of experience in security operations, physical security systems, field service, facilities support, low-voltage systems, or a related environment preferred.
- Experience performing advanced troubleshooting, repair, replacement, and preventive maintenance in critical operating environments preferred.
- Relevant certifications in security systems, electronics, low-voltage systems, or related technical fields are a plus but not required.
Visa & Work Authorization
- Citizenship may be required for this position pursuant to a government contract requirement and/or for security clearance reasons
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This listing is sourced directly from CyrusOne's careers page and normalized into a canonical job model.