Slang.ai

Client Experience Manager - SMB

New York, New York · Staff+

Sponsorship not specified$105k-$110kDetected 344 days ago

Account ManagementCustomer SuccessCommunicationAdaptability

About the role

Company Summary: Slang AI is redefining customer engagement through conversational AI, making every interaction seamless and efficient.
By owning these critical touch points, you'll have a large sphere of influence over customer outcomes, shaping retention, adoption, and satisfaction across a significant segment of the business.
In addition, you'll play a key role in our digital customer success program - helping define and refine automated success sequences to ensure accuracy, consistency, and strong adoption results.

You'll learn how to onboard, support, and grow a book of business with autonomy, while contributing to scalable processes that improve outcomes across the team.
You build strong relationships with a range of customer stakeholders - from General Managers to Operations Leaders - and know how to tailor your approach depending on their needs.
You own the renewal process and are accountable for maintaining and growing account revenue.
You create simple account plans to track customer goals, key contacts, risks, and growth potential.
You align internal teams around each plan to support execution.
You partner with Product and Support to advocate for customer needs.
You manage your book of business with attention to detail.
We have backgrounds building product at companies like Spotify, Buzzfeed, the New York Times, and OpenTable -shipping experiences that have reached hundreds of millions of users.

3+ years of experience in customer success, account management, or client-facing roles.
Background in restaurants or hospitality tech is strongly preferred.
Experience with restaurant operations, phone systems, or reservation platforms is a plus.

You are responsible for the health and success of your assigned accounts.
In return, Slang supports you with competitive pay, benefits, and a culture that values performance and teamwork.
Now, we're using our backgrounds to start a new culture, one that puts product and human-centered design above all else while fostering constant learning and growth.

Slang AI is redefining customer engagement through conversational AI, making every interaction seamless and efficient.
Our mission is to transform the restaurant industry by providing the ultimate voice AI solution for consistently outstanding customer experiences.
At Slang AI, we foster a culture of innovation, inclusivity, and growth, ensuring that every "Slangsta" (employee) feels valued and connected to our broader AI driven impact.
You guide customers through product updates, encourage usage of key features, and tie adoption back to business outcomes.
You're expected to understand and explain Slang's value.
You respond quickly, handle challenges with professionalism, and make interactions easy for customers.
You aim to create a positive experience in every conversation.
What You Will Bring
You care about helping customers succeed.
You're responsive, thoughtful, and proactive.
At Slang, we believe success starts with great execution and great service.
We offer training, feedback, and growth opportunities to help you level up in customer success, technical product fluency, and strategic account management.
You identify risks early, take action to resolve issues, and keep customers satisfied and committed.

This listing is sourced directly from Slang.ai's careers page and normalized into a canonical job model.