N Family Club
Flexi Front of House Manager
Cambridge, Cambridgeshire
Sponsorship not specifiedDetected 22 hours ago
BudgetingProcurementCustomer SupportCommunication
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Entry-level history0
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Lottery odds40
Fits your clock70
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About the role
- Purpose of role: The Flexi Front of House Manager at N Family Club will be responsible for driving exceptional customer service standards within the site by consistently 'Going Beyond' for our parents.
- Day-to-day, you will be supporting the management team in the smooth running of the nursery, ensuring optimum efficiency.
- You will be responsible for managing the nursery's kitchen and cleaning teams, as well as all of the nursery's budgeting, rotas and procurement.
Responsibilities
- Own the 'Go Beyond' experience within the nursery - including ensuring our Parent Breakfast Bar is well-stocked and well-presented every morning and creating a warm and inviting atmosphere;
- Liaison with the Facilities and Maintenance team to ensure that the building is kept in impeccable condition, and any repairs are carried out quickly and safely
- Own the operational management of the nursery, operating all of our 'behind the scenes' systems, processes and procedures, including budgeting, pipedrive (occupancy), invoicing, procurement and the creation of team rotas in line with capacity.
Requirements
- Experience either in a customer facing role or an operational role
- Proven track record of prioritising and multi-tasking under pressure
- Must be competent in Google suite, specifically navigating Google Sheets due the role updating spreadsheets on a daily basis.
Benefits
- This will allow you to make your mark and help N realise our vision of being the highest quality and most loved, early years education group in the UK.
- Work a flexible work pattern within the nursery opening hours (6.30am-7.30pm) with the flexibility to attend out of hours meetings and events as required.
Company info
- You will be a creative and highly organised individual with impeccable people skills, always looking to go the extra mile for our customers.
- At N Family Club, we're reimagining early years education - and we want you to be a part of it.
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