Hard Rock Int'l USA
Sportsbook Agent - Sportsbook
Hard Rock Casino Northern Indiana
Sponsorship not specifiedDetected 19 days ago
ExpressSalesOutbound SalesExcelCustomer SupportMicrosoft Office
About the role
- (These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)
- Record wager requests from patrons and input them into the wagering system.
- Commit to detecting and advising customers at risk of potential responsible gaming issues.
Responsibilities
- Manage a cash drawer for taking wagers and making payouts and reconcile this drawer.
- Provide excellent customer service and support.
Requirements
- High School diploma or equivalent required.
- Must be twenty-one (21) years of age.
Nice to have
- Experience in the casino environment with knowledge of online and/or brick and mortar casino and sports book operations a plus.
- Knowledgeable with Sports wagering terminology a plus.
Benefits
- www.gotoworkhappy.com/benefits
- Our team members are the key to our company's success, and their health and well-being, as well as that of their families, is very important to us.
- We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance.
- Benefits may vary with employment status.
Company info
- Member understands that employment with the Company is at-will and that no express and/or implied contract of employment exists unless it is in writing and signed by your Department Head.
- Member further understands that conditions may require the Company to modify this Job Description and that the Company reserves the right to exercise its discretion to make such changes.
- Effectively communicate T's & C's to customers regarding wagering rules, policies and promotional campaigns.
- Execute best business practices per company guidelines via Phone, Email and Live chat.
- Validate and verify player documentation in accordance with company guidelines.
- Review customers' game player history to answer questions on payouts and rules.
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This listing is sourced directly from Hard Rock Int'l USA's careers page and normalized into a canonical job model.