Wabtec
Hosted Service Delivery Manager
Wayne, PA, United States · Senior
Work authorization required$105k-$149kDetected 116 days ago
AWSStakeholder ManagementLogisticsCustomer SupportVPNNetwork EngineeringLeadershipCommunication
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odds of building a lasting career here
57Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role90
Entry-level history0
PERM / green-card track0
Lottery odds (Level III)83
Fits your clock70
Sponsors, but it's cap-subject — you still face the weighted lottery (~45% per draw at Level III). Good if you win; have a cap-exempt backup on your list.
Lottery odds assume a STEM candidate.
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About the role
- The team combines deep railroad domain expertise with cloud, network, and application operations to ensure safe and reliable rail operations.
- As a member of the Digital Intelligence S&S Surface Transportation division, you will be responsible for leading customer-facing service delivery for Wabtec's hosted PTC back-office solutions.
- This role is critical in improving customer satisfaction, reducing operational inefficiencies, and strengthening Wabtec's credibility as a trusted service provider.
Responsibilities
- Lead recurring service review calls (weekly, bi-weekly, monthly) with customers
- Maintain and communicate 30/60/90-day service outlooks, including maintenance, upgrades, and risks
- Manage customer escalations and ensure clear, timely communication
- Support change request discussions and ensure clear communication of scope and impacts
Requirements
- Bachelor's degree in Information Technology, Computer Science, Information Systems, Business, or a related discipline
- Minimum of 9 years of experience in railroad operations, dispatching, signaling, PTC systems, or mission-critical service delivery
- Strong understanding of railroad operating environments (freight and/or passenger)
- Experience with PTC back-office systems
- Experience with RCA/PIR processes and service performance governance
Compensation
- $105k-$149k
Company info
- You will act as the primary interface between customers and internal teams, ensuring reliable service performance, proactive communication, and operational alignment.
- You will regularly report service performance, risks, and trends to leadership and customers.
Visa & Work Authorization
- Wabtec will only employ those who are legally authorized to work in the U
This listing is sourced directly from Wabtec's careers page and normalized into a canonical job model.