NAB
Quality Assurance Representative, Associate
US - Remote
Sponsorship not specifiedDetected 17 hours ago
Data AnalysisCRMCollaborationUnderwriting
About the role
- An Associate Quality Assurance Rep in our Customer Boarding Department is responsible for maintaining data integrity while adhering to company policies and practices.
- This position is accountable for completing detailed data analysis of newly boarded customer accounts and identify inconsistencies in the company CRM that may need to be corrected.
- In this position, the Associate Quality Assurance Rep will routinely field inbound calls from our Sales Teams.
Responsibilities
- Review newly approved merchant account details to ensure and maintain data integrity within North, Global and First Data systems
- Daily support of the Customer Boarding call queue
- Manage and organize productivity through the effective use of all available resources including database systems and query reports
- Build and maintain strong working relationships with all North employees and departments by keeping a positive attitude and a collaborative focus in all interactions
Requirements
- Provide positive customer experiences while maintaining a high degree of ethical behavior in all aspects of daily business
Nice to have
- High School Diploma or G.E.D.
- Relevant experience preferred
- Strong attention to detail
Compensation
- Pay within this range varies by work location and on job-related knowledge, skills, and experience.
- We look forward to discussing your salary expectations and our full total rewards offerings throughout the interview process.
- $14.00- $16.00 per hour
Benefits
- Medical, Dental, & Vision Coverage
- Birthday Holiday
- Education Assistance
- Mental Health Support & Well-Being Program
- We offer a comprehensive benefits package that enables our teams to live a life well lived, both personally and professionally.
- Some of our perks include:
- PTO: Vacation, Sick, Holidays
Company info
- North, and our family of companies, are committed to helping entrepreneurs grow their businesses. As an end-to-end payment solutions company, we provide everything business owners need to get paid, whether they serve customers in a physical storefront, online, or both. We pride ourselves on being large enough to offer customized solutions to our enterprise-level clients while remaining agile enough to take an award-winning, hands-on approach to personal service that our merchants won't find anywhere else.
- Let's go North, together! Our most important resource is our people. Join our diverse team of innovators and do-ers and make your mark on the future of payments technology. We're proud to offer benefits that help our team members further their overall well-being through unique initiatives that are both personally and professionally fulfilling.
- At North, we celebrate diversity and create an inclusive environment for everyone. We are an equal opportunity employer.
- To learn more about North, and our family of companies, visit our website: north.com
- North, and our family of companies, are committed to helping entrepreneurs grow their businesses.
- As an end-to-end payment solutions company, we provide everything business owners need to get paid, whether they serve customers in a physical storefront, online, or both.
- We pride ourselves on being large enough to offer customized solutions to our enterprise-level clients while remaining agile enough to take an award-winning, hands-on approach to personal service that our merchants won't find anywhere else.
- Let's go North, together!
- Our most important resource is our people.
- Join our diverse team of innovators and do-ers and make your mark on the future of payments technology.
- We're proud to offer benefits that help our team members further their overall well-being through unique initiatives that are both personally and professionally fulfilling.
- At North, we celebrate diversity and create an inclusive environment for everyone.
- We are an equal opportunity employer.
This listing is sourced directly from NAB's careers page and normalized into a canonical job model.