Zoo
Technical Customer Support Specialist
Los Angeles, California, United States; Remote
Sponsorship not specified$60k-$80kDetected 36 days ago
RecruitingCustomer SuccessCustomer Support
About the role
- You'll be the first point of contact for customers, helping them troubleshoot issues, answer product questions, and guide them through best practices.
- This role is ideal for someone who enjoys solving technical problems, communicating clearly, and working closely with both customers and product teams.
- You'll play a critical role in shaping the customer experience while helping improve our products through direct user feedback.
Responsibilities
- Serve as the primary point of contact for customer questions across email, social media, community forums, and support tickets
- Troubleshoot technical issues related to Zoo Design Studio, CAD workflows, file imports/exports, and AI-assisted Zookeeper features
- Investigate customer-reported bugs, gather reproduction steps, and partner with engineering to resolve issues
- Create and maintain support documentation, FAQs, tutorials, and knowledge base articles
- Monitor support metrics and help improve response times and customer satisfaction
Requirements
- 2+ years of experience in customer support, technical support, customer success, or a similar customer-facing role
- Ability to explain technical concepts in a clear and approachable way
Nice to have
- Experience creating technical documentation, tutorials, or help center content
- Exposure to AI-powered products or technical software applications
- The final offer will depend on multiple factors including candidate experience, skills, expertise, and market data.
- Compensation may vary by geography.
Compensation
- $60,000 - $80,000 USD
- Zoo is an equal-opportunity employer committed to creating a diverse and inclusive workplace.
- The Zoo team is made up of incredibly talented and unique individuals from across the globe.
- We encourage everyone interested in our mission to apply!
- In addition to salary, we offer competitive equity as well as a full benefits package which may vary by geography as well.
Company info
- Zoo is building the next generation of hardware design tools redefining how hardware products are designed, developed, and built. Our platform combines a modern, cloud-native CAD environment with AI-powered engineering workflows, helping teams design, iterate, and manufacture products faster than ever before. We are headquartered in Los Angeles, CA with both a local and remote team. We were founded and incubated by Embedded Ventures in 2021.
- About You
- We're looking for curious, innovative, and ambitious self-starters to join our growing team to help us bring our mission to life. We think you'll thrive on our team if you're:
- Curious at your core, with an eagerness to learn and do things differently
- Zoo is building the next generation of hardware design tools redefining how hardware products are designed, developed, and built.
- Our platform combines a modern, cloud-native CAD environment with AI-powered engineering workflows, helping teams design, iterate, and manufacture products faster than ever before.
- We are headquartered in Los Angeles, CA with both a local and remote team.
- We were founded and incubated by Embedded Ventures in 2021.
- We're looking for curious, innovative, and ambitious self-starters to join our growing team to help us bring our mission to life.
- We think you'll thrive on our team if you're:
- Customer-focused, always thinking about ways to improve the user experience
- Able to operate autonomously and work asynchronously, while also being an effective team player
This listing is sourced directly from Zoo's careers page and normalized into a canonical job model.