Seic
Voice/ Collaboration Engineer II
USA - PA - Oaks · Mid
Sponsorship not specifiedDetected 30 days ago
Product ManagementProject ManagementProcess ImprovementCiscoVoIPUnityCommunicationCollaborationMicrosoft Teams
About the role
- SEI is an Equal Opportunity Employer and so much more… After over 50 years in business, SEI remains a leading global provider of investment processing, investment management, and investment operations solutions.
- We recognize that our people are our most valuable asset and that a healthy, happy, and motivated workforce is key to our continued growth.
- AI Acceptable Use in the application and interview process: SEI acknowledges the growing integration of artificial intelligence (AI) tools into individuals' personal and professional lives.
Responsibilities
- Perform implementation activities such as client installs, product releases, product upgrades, new product installs, merger and acquisition activity
- Maintain/upgrade production and pre-production environments as needed
- Production support of the environment (on hours and off hours)
- Participate and own documentation in the product lifecycle process.
- Manage multiple and concurrent projects while maintaining day to day activities
- Develop detail level project documentation; project plans, implementation plans, and project test plans.
- Develop and implement procedures for ensuring ongoing operations and proactive maintenance of the software or technology.
- We are a technology and asset management company delivering on our promise of building brave futures (SM)-for our clients, our communities, and ourselves.
- Come build your brave future at SEI.
- Reflecting our experience within financial services and financial technology our offices encompass an open floor plan and numerous art installations designed to encourage innovation and creativity in our workforce.
Requirements
- Self-motivated with an ability to work well within multiple teams
- Goal oriented with an ability to complete tasks on time and within budget
Nice to have
- BA/BS degree or equivalent experience preferred
- A minimum of 3 years prior work experience working with an application development organization
- must demonstrate experience supporting systems and projects from inception through implementation
- project plans, implementation plans, and project test plans.
Skills
- Strong understanding of SIP, RTP, and VoIP fundamentals
- Experience with codecs, QoS, and call quality troubleshooting
- Knowledge of PSTN connectivity models and number management
- Cisco Collaboration
- Cisco Unified Communications Manager (CUCM)
- Cisco Unity Connection
- Cisco gateways and CUBE
- Dial plans, route patterns, transformations, and calling search spaces
- Contact center knowledge (UCCX/Webex CC)
- Microsoft Collaboration
- Microsoft Teams Phone
- Teams Admin Center
Benefits
- We offer our employees paid parental leave, back-up childcare arrangements, paid volunteer days, education assistance and access to thriving employee networks.
- On call duty (rotation), flexible working hours including weekends & holidays.
- Must be able to work a flexible schedule between in office and from home.
- On-call duty (rotation), flexible working all hours including weekends
Company info
- At SEI, we're (literally) invested in your success.
Equal opportunity
- SEI is an Equal Opportunity Employer and so much more…
This listing is sourced directly from Seic's careers page and normalized into a canonical job model.