Outset Medical

Outset Medical

Field Service Manager (Pacific Northwest)

Pacific Northwest, US · Senior

Sponsorship not specified$111k-$150kDetected 9 days ago
SalesforceForecastingExcelLogisticsERPInventory ManagementPerformance ManagementCustomer SupportFDA RegulatoryMedical DevicesLeadershipCommunicationMentoringOrganizational SkillsMicrosoft Office

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odds of building a lasting career here

54Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds (Level III)83
Fits your clock70

Sponsors, but it's cap-subject — you still face the weighted lottery (~45% per draw at Level III). Good if you win; have a cap-exempt backup on your list.

Lottery odds assume a STEM candidate.

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About the role

  • Company Overview Join us for an enriching journey with Outset, a trailblazing medical device company that is revolutionizing the field of dialysis.
  • We're impacting what the future of dialysis looks like by creating a first-of-its-kind technology in order to reduce the cost and complexity of dialysis.
  • FDA cleared for use across care settings, from the hospital to the clinic to the home, the Tablo® Hemodialysis System harnesses modern technology for a new holistic approach to dialysis care.

Responsibilities

  • Is dedicated, takes ownership and reasonability in meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
  • Drive for Results
  • Is good at establishing clear directions; sets stretching objectives; distributes the workload appropriately; lays out work in a well-planned and organized manner; maintains two-way dialogue with others on work and results; brings out the best in people; is a clear communicator.
  • Builds Effective Teams
  • Conduct (at a minimum) in quarterly field visits to customers with each FSE to provide support, coaching, and oversight.
  • Creates projects & programs to drive continuous improvement and increases knowledge/competence of the workforce.
  • Demonstrate urgency in service delivery and maintain strong communication with customers, patients, and internal teams.

Requirements

  • Ability to travel extensively within the United States, primarily by car, including overnight stays, as required by business needs.
  • Proven management experience with the ability to lead teams, develop talent, and achieve business objectives.
  • Proficiency in Microsoft Office and ERP systems.
  • Ability to interpret electronic and fluidics schematic diagrams and flowcharts.
  • Experience with service parts management and inventory procedures.
  • Ensure all FSE's under their leadership have received and successfully completed the required training and field mentorship to meet and or exceed the stated KPI's for their position as aligned with FSE Scorecards and regulatory requirements.
  • Strong Salesforce skills required & deep understanding of Field Service processes, partners with internal stakeholders to improve processes & business systems.
  • Recruiting, hiring, and ensuring Field Service Engineers are prepared to attend Tablo training and receive the required training / mentoring when they return to their territory as well as procuring tooling and other items needed for the job.
  • Manage and maintain company assets required to perform all necessary job functions.

Nice to have

  • Bachelor's degree in engineering (Electrical, Electronics, Mechanical, or Fluidics) preferred, or AS degree with equivalent experience or Equivalent Military Training and Experience.

Compensation

  • Hiring & Compensation

Benefits

  • Ensures Outset Medical Tablo system SLA adherence & deliver excellent customer experience.
  • Builds effective business relationships with Sales and key customer contacts, ensuring Outset medical delivers an exceptional customer experience.

Company info

  • The heart of our mission is pioneering a groundbreaking technology that redefines the landscape of dialysis, streamlining complexity and cost, because patients deserve "better" now, not some day.
  • At Outset we're revolutionizing an industry and changing lives.
  • The Field Service team is the face of Outset to our customers.
  • Provides on-demand support to Outset Employees and Customers including after-hours phone support, holiday, and weekend on-site support as required.
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This listing is sourced directly from Outset Medical's careers page and normalized into a canonical job model.