Labcorp

Client and Support Operations Analyst

USA - NY - Buffalo - 700 Ellicott Street · Internship

Sponsorship not specified$28k-$31kDetected 6 hours ago

AccessibilitySalesforceCRMAccount ManagementExcelProcess ImprovementLeadershipCommunicationProblem Solving

About the role

This position is responsible for improving visibility into order and accession trends, identifying process improvement opportunities, and supporting proactive, consistent management of client needs.
Analyze order and accession data to identify workflow inefficiencies, reduce rework, and improve turnaround time.
Increase effective use of Salesforce to improve communication tracking, visibility, and follow-up consistency.

Monitor and report client-specific trends to support proactive account management and early issue resolution.
Develop strong working relationships with partner laboratories to improve sample transfer coordination and reduce friction in cross-site interactions.
Collaborate with Client Relations, Accessioning, and other operational teams to support process standardization and service quality improvement.
Support continuous improvement initiatives that enhance client service, accountability, and operational discipline.
The Operations Analyst, Client Relations and Accessioning is a full-time role supporting the Buffalo laboratory by providing analytical and operational support to the Client Relations and Accessioning teams.
The role helps strengthen operational efficiency, reduce avoidable service issues, and support scalable, data-driven growth.

Bachelor's degree in biology, or related life science.
1 or more years of experience in analyzing data, identifying trends, and developing actionable recommendations.

1 or more years of experience supporting continuous improvement, workflow optimization, or cross-functional process initiatives.
Additional Job Standards:
Strong written and verbal communication skills with the ability to explain operational issues clearly.
Proficiency with Microsoft Excel and reporting tools
experience with Salesforce or similar CRM platforms preferred.
Strong analytical, problem-solving, and organizational skills.
Attention to detail and commitment to process consistency and service quality.

Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO.

Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind.
We make employment decisions based on the needs of our business and the qualifications and merit of the individual.
Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.
We encourage all to apply

This listing is sourced directly from Labcorp's careers page and normalized into a canonical job model.