Cruva
Customer Success Manager
Los Angeles
Sponsorship not specified$70k-$100kDetected 71 days ago
CRMAccount ManagementCustomer SuccessCommunication
About the role
- Cruva is the operating system for brands selling on TikTok Shop.
- Our customers range from emerging labels to multi-nine-figure operations, including True Classic, Pixi Beauty, and QVC UK.
Responsibilities
- Manage ongoing relationships across a portfolio of brands, serving as their primary point of contact at Cruva.
- Own customer conversations across chat, email, and video. Be responsive, be clear, and follow through.
- Experience in customer success, account management, onboarding, or support within a SaaS environment.
- Familiarity with CRM and support tools.
- Own customer conversations across chat, email, and video.
- Collaborate with sales on expansion opportunities when customers are ready to grow their usage.
Nice to have
- Experience with TikTok Shop, ecommerce, or creator economy platforms is a strong plus.
Compensation
- $70,000 to $100,000 base salary depending on experience, plus meaningful early-stage equity.
- Remote (US or UK hours)
Benefits
- Monitor customer health across your book of business and get ahead of retention risks before they surface.
Company info
- Lead onboarding for new customers: platform setup, training calls, and getting them to their first meaningful outcome as fast as possible.
This listing is sourced directly from Cruva's careers page and normalized into a canonical job model.