Shiftsmart
Customer Operations Senior Specialist, Retail
New York City (HQ) · Senior
Sponsorship not specified$60k-$75kDetected 126 days ago
SQLData AnalysisExcelLeadershipCollaborationMentoringOrganizational Skills
About the role
- Our unique business model fractionalizes jobs down to shifts and makes it easy for workers to work across multiple companies through a digital marketplace.
- We're one of the fastest-growing startups in the country.
- We've grown 2-3x each year since we started and raised $120M+ from top-tier investors including D1 Capital & Imaginary Ventures…and we're only getting started.
Responsibilities
- Develop processes that maximize worker success on their shifts, reach and maintain P&L targets, and hold our team and cross-functional teams accountable to their targets
- Create reports and meeting materials that convey key narratives to the customer.
- Develop an intake process that ensures customer feedback and worker feedback is collected, evaluated, and incorporated into systems.
- You effectively partner with others to get things done even without formal authority.
- We take immense pride in both the quality of our work and our relentless determination to deliver on our commitments.
- We own the outcome with an unstoppable mindset through the finish line and are impatient to move the ball forward.
- We believe in our mission to build a better world for workers.
- We understand why our work matters and take seriously how it impacts our customers and our partners.
- We show up for our customers, our partners, and most importantly our teammates, and make every effort to build lasting relationships with each of them.
Requirements
- This role is based in New York City (HQ) with typically 3+ days per week in the office and ~20% travel required.
Nice to have
- You have 1-2+ years experience in an analytical role (e.g. bizops, consulting, investment banking, private equity, venture capital), and ideally in a fast-paced environment.
Skills
- Compensation philosophy
- Offers are determined based on multiple factors including skills, work experience, and relevant credentials.
Compensation
- Compensation philosophy
Benefits
- Comprehensive healthcare coverage: We cover 100% of employee premiums for medical, dental, and vision care (60-75% for dependents)
- Generous, fully paid parental and family leave policies
- Pre-tax commuter benefits
Company info
- If we say we are going to do something, we do it.
- Each time a crisis or opportunity emerges we take the hill as one team, because we are allergic to the words "it can't be done".
- We are energetic, ambitious, and want to win.
Equal opportunity
- Equal opportunity employer
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This listing is sourced directly from Shiftsmart's careers page and normalized into a canonical job model.