Mirum Pharmaceuticals

Patient Navigator - Bilingual

Charlotte, NC

Sponsorship not specifiedDetected 9 days ago

SalesforceCRMOutbound SalesCustomer SupportPharmacy PracticePharmacovigilanceCommunicationCollaborationProblem SolvingMicrosoft Office

About the role

We're seeking an empathetic, detail-driven Patient Navigator to join our growing rare disease team.
In this pivotal role, you'll serve as the primary liaison for patients, caregivers, and healthcare providers, ensuring a seamless experience from prescription to ongoing therapy.
The outcome of your efforts will be providing unparalleled customer service to patients, caregivers and, providers.

Serve as the main point of contact for patients and caregivers, providing non-clinical guidance and emotional support throughout their treatment journey demonstrating a thorough understanding of the disease state and Mirum product profiles.
Deliver unparalleled customer service while serving as a brand advocate and program representative; understands the importance of achieving quality outcomes and commit to the appropriate use of resources
Support patient onboarding, therapy continuation, and adherence initiatives in alignment with program KPIs.

Bilingual in English & Spanish required.
Proven ability to work independently in a high-volume, fast paced and patient-focused environment.
Ability to multitask and balance multiple priorities at once.
Excellent written and oral communication, and problem-solving skills, including the ability to connect with patients, caregivers, and providers.

Registered Nurse (RN), Licensed Practical Nurse (LPN/LVN) Social Worker (BSW), PharmD, RPh, or equivalent pharmacist credential, Pharmacy Technician certification (CPhT) or Case Manager (CCM) preferred.

Strong understanding and experience in working through benefits verification, prior authorization, and reimbursement processes.
Demonstrated ability to deliver meaningful & concise conversations with integrity and empathy directly to patients and health care providers
Experience using CRM or case tracking systems (Salesforce Health Cloud preferred)
In-depth understanding of health insurance benefits, relevant state and federal laws and insurance regulations.
Monitor patient cases to identify potential delays or issues (e.g., prior authorizations, benefit revalidations, prescription renewals) and proactively resolve them.
Elevate the patient experience by partnering with Mirum's market access, reimbursement, and specialty pharmacy teams to resolve coverage and dispensing challenges.
Serve as direct point of contact to health care providers for ongoing support and relationship development by acquiring and delivering detailed information regarding a program and/or a patient
Provide patients and HCPs a clear understanding of eligibility requirements, program enrollment, reimbursement process, affordability support, and general access for Mirum prescribed therapies.

Mirum Pharmaceuticals is a biopharmaceutical company dedicated to transforming the treatment of rare diseases.
We are passionate about advancing scientific discoveries to become important medicines for rare disease patients.
We are collaborative, creative, and experienced professionals and we're looking to augment our team with other individuals who embody our values: care, be real, get it done, and have fun, seriously.

ace, age, national origin, ethnicity, religion, gender, gender identity, pregnancy, marital status, sexual orientation, citizenship, genetic disposition or characteristics, disability, veteran's status or any other class

This listing is sourced directly from Mirum Pharmaceuticals's careers page and normalized into a canonical job model.