Kastle
Agent Product Manager
San Francisco
Sponsorship not specifiedDetected 184 days ago
Agentic AICustomer Support
About the role
- Our usage has grown 40x in the last 6 months and our Agent Product and Success team is a high impact group that shapes how customers use and gain value from our product.
- This role blends relationship management with hands on execution and is ideal for someone who thrives in a fast paced setting and wants to have a direct impact at a high growth company.
Responsibilities
- Serve as a strategic thought partner to C-suite and senior executives at major servicers and banks - shaping AI roadmaps, leading steering forums, and driving the decisions that determine how AI gets deployed across their operations
- Translate customer requirements into production-grade AI systems - working directly with engineering to build, test, and iterate on agents handling millions of customer interactions
- Build durable executive relationships and lead high-stakes conversations around compliance risk, operational redesign, systems integration, and borrower experience transformation
- Partner with engineering to submit crisp, data-backed product feedback that translates customer friction into roadmap improvements
- Engagement Managers or Senior Consultants from MBB consulting firms who have led enterprise transformation programs and are ready to own outcomes rather than advise on them
- Have working knowledge of Customer Support processes, systems, and best practices
- Opportunity to work with a world class team building a generational company that will redefine how every loan in America is made and managed
- Free MLO training and support
Requirements
- Have a bachelor's degree in Science, Technology, Engineering, Math or similar fields
Compensation
- Competitive Compensation + Meaningful Equity at a high growth company
Benefits
- Robust medical, vision, & dental coverage
- Monitor account health through usage telemetry, surface risk early, and execute retention and expansion plays before problems escalate
- Competitive Compensation + Meaningful Equity at a high growth company
Company info
- Kastle is building the AI employee for consumer lending.
- We work with some of America's largest banks and mortgage lenders, helping them scale their contact center and compliance operations using autonomous AI Agents that process payments, originate loans, and help customers get a world class experience during the biggest financial decisions of their lives.
- We've processed over $1 billion in transactions and are backed by Y Combinator and Commerce Ventures.
- If you are interested in building AI that is applied in the real world where precision, reliability, and performance matter and redefine access to credit across the world, apply below.
- Own deployments end-to-end: scope requirements, customize agents, define success metrics, manage the roadmap, and drive customers from signed contract through full production adoption
- We're looking for people who have owned complex, high-stakes engagements and are ready to move from advising on strategy to being accountable for its execution. Strong candidates typically come from one of these backgrounds:
- Early-stage operators or former founders who have built from zero, thrive in ambiguity, and understand what it takes to earn trust with enterprise customers
- We're looking for people who have owned complex, high-stakes engagements and are ready to move from advising on strategy to being accountable for its execution.
- Ability to move fast while your work impacting millions of customers. Add a new feature in a few days and ship it to top 10 lenders the next week.
This listing is sourced directly from Kastle's careers page and normalized into a canonical job model.