Nanonets
Engagement Manager
US
Sponsorship not specified$150k-$180kDetected 197 days ago
Machine LearningProduct ManagementProduct StrategyStakeholder ManagementPRDsSalesforceAccount ManagementSAPCustomer SuccessResearchPublic SpeakingAccounts Payable
About the role
- This role sits at the intersection of customers, product, and engineering - blending stakeholder management, light technical fluency, and project leadership.
- This is not a pure Customer Success or Account Management role - this position requires hands-on delivery ownership and technical fluency.
- You will be the primary point of contact for customers after implementation, responsible for driving adoption, managing expectations, and representing the customer's voice internally.
Responsibilities
- Own customer relationships post‑implementation and serve as the single point of contact for ongoing engagement.
- Build trusted relationships with customer stakeholders across technical and non‑technical teams.
- Proactively manage customer expectations, risks, and escalations to ensure long‑term satisfaction and retention.
- Partner closely with Product, Engineering, and Solutions teams to scope work, prioritize requests, and deliver against timelines.
- Maintain and prioritize backlogs across multiple customer accounts.
- Support renewals and expansions by demonstrating value realization and impact.
Requirements
- 3+ years of experience in stakeholder‑facing roles such as Technical Engagement Manager, Implementation Manager, Technical Account Manager, Solutions Consultant, or Customer Delivery Manager.
- Bachelor's degree in Computer Science, Engineering, or a related technical field OR prior experience working as a software engineer or in a technical development role.
- Demonstrated experience leading end-to-end SaaS implementations in partnership with engineering teams.
- Strong technical fluency - comfortable discussing APIs, integrations, data workflows, and system constraints (no coding required).
- Experience translating business requirements into structured technical documentation (PRDs, specs, workflows).
Nice to have
- Prior experience balancing customer demands with product roadmap constraints.
- Additional Information
Skills
- Strong stakeholder management skills with both technical and non-technical audiences.
Compensation
- Your base salary will be determined based on your location, experience, and the pay of employees in similar positions.
- The base salary range is $150,000 - $180,000 per year.
Company info
- Nanonets agents are built for complex business processes. Ranked #1 in understanding unstructured data and applying business rules in processes like accounts payable, order management, and supply chain.
- Nanonets agents handle the exceptions other tools miss, reducing processing time by 94% and delivering clean data to SAP, Salesforce, or any system of record.
- That's why global enterprises reach for Nanonets when workflows are complex and accuracy is non-negotiable.
- Learn more about us here:
- Translate customer requirements into clear documentation (PRDs, workflows, success criteria) for internal teams.
- Plan and communicate project timelines using structured documentation (project plans, trackers, presentations).
- Ensure end‑to‑end testing and validation of workflows before customer release.
- Act as the voice of the customer internally, clearly surfacing feedback, enhancement requests, and recurring themes.
- Identify opportunities to improve product adoption, workflow efficiency, and customer outcomes.
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This listing is sourced directly from Nanonets's careers page and normalized into a canonical job model.