Profound

Manager, Engagement Management, Enterprise

Boston, MA

Sponsorship not specified$135k-$210kDetected 4 days ago

LLMsFigmaAccount ManagementValuationCustomer SuccessLeadershipCommunicationCollaboration

About the role

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Lead, coach, and develop a team of Engagement Managers, fostering a high-performance culture centered on customer outcomes and professional growth
Collaborate with Sales and Account Management leadership to align engagement strategies with commercial goals and ensure seamless lifecycle handoffs
Partner with Product and Engineering to aggregate customer feedback, influence roadmap priorities, and address evolving customer needs
Build and maintain deep expertise in the AI search space and ensure the team continually evolves its understanding of how large language models shape the market
Proven track record of building and scaling customer-facing teams that deliver measurable business outcomes

5 or more years of experience in customer success, account management, or consulting, including at least 2 years directly managing and developing a team
Excellent communication skills and executive presence, with the ability to coach others on strategic conversations and business reviews

Profound is the marketing platform for the AI era.
As people increasingly turn to ChatGPT, Perplexity, and Gemini to decide what to buy, we give brands the intelligence to see how AI represents them and the Agents to act on it.
Today, ~13% of the Fortune 500, plus companies like Ramp, Figma, Chime, Calendly, and DocuSign, use Profound to turn AI Search from a black box into a measurable growth channel.
Experience in the search or marketing industry is a strong plus

For this role, the expected base salary range is $135,000 to $210,000 before variable compensation.

Own team-level retention, adoption, and expansion metrics, ensuring consistent delivery against key customer health and business objectives
Conduct regular one-on-ones and team meetings to monitor customer health, identify at-risk accounts, and drive proactive intervention strategies

This listing is sourced directly from Profound's careers page and normalized into a canonical job model.