Flosports

Customer Support Representative

Waterloo, Ontario

Sponsorship not specifiedDetected 8 days ago

SalesforceExcelCustomer SupportWordPressCommunicationCollaborationProblem Solving

About the role

Everyone knows that Hockey is more than just a sport: it's a way of life.
Are you looking to join the world leader in providing hockey-related technologies and information services?

Be the primary line of communication for incoming support tickets via phone, email, web
Troubleshoot customer and partner issues and resolve in real time
Log customer support calls and emails in our customer support portal to track all customer
Escalate any bugs or issues related to our products to the Team Lead on shift or Manager, Customer Support
Provide guidance to partners on admin tools, general platform usage and syndication
Provide partner support within the Leaguestat site, specifically League and Team Admin support
Provide support to partners using HockeyTech provided API's, Statview Feed and Module Kit
FloSports is the leading digital platform for underserved sports, combining live and on-demand streaming, original programming, data, and technology to help sports grow their audiences and build sustainable businesses, from youth to professional levels.
By bringing thousands of events and communities onto one platform, Flo creates scale where none previously existed, connecting passionate fans with the sports they love while giving athletes, organizers, and rights holders the tools to reach and engage a global audience.
FloFun social group creating a full calendar of team building and social events for all staff

Previous Customer Service experience.
Advanced problem-solving skills.
Excellent communication and interpersonal skills.
Experience in playing ice hockey or being familiar with the sport.
Strong technical knowledge.
Proficiency in verbal and written English language is essential.
Advanced computer skills.
Able to excel in a fast pace work environment.
Ability to work days, evenings and weekends.
Bonus points for Word Press and Salesforce experience
it's a way of life.
If so, now is your chance to bring your obsession for hockey and your passion for technology together.

Flo streams more than 50,000 live events annually across sports, including motorsports, wrestling, hockey, track & field, cheer, jiu-jitsu, NCAA Division II and III athletics, and more.

Competitive employer paid benefits such as health, medical, vision, LTD, STD, AD&D, life insurance, and employee assistance program
15 Vacation days to begin
Annual equity awards for all top performers

Adjust processes that require modification
Document process changes for future reference and review
Recommend improvements to workflow to gain efficiencies
Make recommendations to improve response time and customer experience
Shifts will rotate and will include weekends and evenings. Shifts will vary based on requirements and streaming schedules
Promote an environment of delivering accurate information quickly to customers and partners

This listing is sourced directly from Flosports's careers page and normalized into a canonical job model.