Twilio careers

Senior Program Manager, Disaster Recovery

Remote - US · Senior

Sponsorship not specified$117k-$146kDetected 5 days ago

AWSCloud PlatformsAuditingCommunicationInternal Audit

About the role

As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding.
We use Artificial Intelligence (AI) to help make our hiring process efficient.

Responsibilities

Actively integrate disaster recovery vulnerabilities, Service Readiness Framework (SRF) findings, and exercise gaps into existing risk frameworks to quantify, score, and systematically drive down operational risk across the company.
Partner across the organization to support the execution of unified Gamedays and quarterly technical tests to ensure critical applications fail over predictably.
Convert static, document-heavy continuity playbooks into clean, runnable-style procedures to optimize recovery coordination.
Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

Requirements

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply.
Certification: Active Certified Business Continuity Professional (CBCP) designation required.
Crisis Competency: Proven experience leading technical response or recovery workflows during high-severity live outages alongside incident management teams.
ability to distill highly dense technical single points of failure (SPOFs) into clear, actionable financial and engineering risk metrics for senior security leadership.
Active Certified Business Continuity Professional (CBCP) designation required.
For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Required:
Technical Domain Depth: Practical familiarity with cloud infrastructure platforms (AWS console operations), containerization ecosystems, database synchronization architectures, and centralized configuration directories.
Communication: Exceptional verbal and written communications skills
Desired:
Location
This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

Skills

Your career at Twilio is in your hands.
That said, every hiring decision is made by real Twilions!
See yourself at Twilio
About the job

Compensation

Please note the salary range information provided applies only to candidates residing in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State due to local requirements.
Compensation for candidates in other locations will be discussed during the hiring process.
The estimated pay ranges for this role are as follows:
Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C.: $116,960 - $146,200
Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $123,760 - $154,700.
Based in the San Francisco Bay area, California: $137,520 - $171,900.

Benefits

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more.
health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

Company info

At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
Join the team as Twilio's next Senior Program Manager, Disaster Recovery.
This position is needed to lead the disaster recovery (DR) program.
This leader is responsible for communicating, developing, implementing, maintaining and managing the governance of the enterprise disaster recovery management (DRM) program.
The objective of this program is to support product and IT systems' resilience and timely recovery, regardless of cause.
At Twilio, we're shaping the future of communications, all from the comfort of our homes.
We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant team with diverse experiences making a global impact each day.

Equal opportunity

Twilio is proud to be an equal opportunity employer.
equal opportunity employer.

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This listing is sourced directly from Twilio careers's careers page and normalized into a canonical job model.