Audiohook
Client Success Manager
United States
Sponsorship not specifiedDetected 116 days ago
ReactData VisualizationHubSpotSalesforceCRMPerformance MarketingAccount ManagementForecastingExcelPerformance ManagementCommunication
About the role
- - Serve as primary client contact for active accounts once onboarding is complete.
- - Lead recurring performance calls (bi-monthly or monthly) to review campaign results, align on priorities, and plan next steps.
Responsibilities
- Escalate risks early (performance, tracking concerns, creative issues, budget constraints) to maintain client confidence.
- Own client-facing budget pacing conversations and ensure alignment on utilization, flighting, and expectations for campaigns.
- Flag margin or performance concerns and drive mitigation plans with Revenue Ops leadership.
Nice to have
- CRM systems (HubSpot, Salesforce, etc.)
- Ad platforms or DSPs (programmatic experience is a big plus)
- Reporting tools (Looker, Tableau, Excel/Sheets)
- Comfortable managing multiple campaigns and identifying optimization opportunities quickly
Skills
- Simplify complex performance data for clients
- Lead strategic conversations, not just report results
- Experience handling client escalations and maintaining trust under pressure
- Strong understanding of marketing KPIs and performance metrics (CPA, ROAS, CTR, conversion rate, etc.)
- Ability to balance client performance goals with internal margin targets
- Experience contributing to forecasting and revenue planning
- Experience in audio advertising, podcast advertising, or streaming media
- Familiarity with attribution and tracking challenges in audio
- Experience working in a high-growth startup or fast-paced environment
- Background working cross-functionally with RevOps, AdOps, or Sales teams
- Fully remote work environment
- Competitive salary and uncapped bonus potential
Compensation
- Competitive salary and uncapped bonus potential
Benefits
- Health, dental, and vision benefits
- Other benefits such as daily lunch stipend, monthly wifi, cell phone and subscription reimbursement, and annual hardware stipend
- Flexible PTO and paid holidays
- Contribute to forecasting, client health reporting, and renewal planning inputs for all accounts.
- QBRs/MBRs, campaign performance narratives, testing plans, renewal and expansion proposals, client health status, escalation
Apply directly at Audiohook →Create a free account for alerts like thisView Audiohook immigration profile
This listing is sourced directly from Audiohook's careers page and normalized into a canonical job model.