SpruceID

Technical Program Manager (TPM)

United States

Sponsorship not specifiedDetected 96 days ago

AWSGCPCloud PlatformsStakeholder ManagementProcurementCustomer SuccessZero TrustLeadershipCommunication

About the role

This is a high-autonomy, highly multifaceted role that blends technical delivery, customer ownership, and operational leadership.
The TPM is expected to operate as the connective tissue between engineering teams and external stakeholders, especially CTOs, CIOs, product leaders, and program owners on the customer side.
Serve as the primary point of contact for assigned customer programs

Build deep, trusted relationships with technical and executive stakeholders (CTOs, CIOs, product leaders, procurement teams)
Maintain clarity between what is requested vs. what is contractually agreed vs. what is technically feasible
Partner closely with engineering and product teams to define epics, milestones, and delivery roadmaps
Spruce builds privacy-preserving, standards-based digital identity and credentialing solutions that give individuals control of their information while enabling governments and enterprises to deliver secure, interoperable services.
We partner with private and public-sector organizations to modernize how identity is issued, verified, and used.
Own delivery of mission-critical identity infrastructure programs

3-7+ years in Technical Program Management, implementation delivery, or systems-focused customer success roles
Proven ability to operate in complex, ambiguous, multi-stakeholder environments
Strong understanding of how software systems are built and delivered
Ability to independently interpret contracts, SOWs, or technical requirements
Ability to protect engineering time while maintaining customer satisfaction
Must be eligible and able to pass a government background check
Must be technically fluent enough to:

Experience in identity, IAM / ICAM, zero trust, credentialing, or authentication systems
Familiarity with FedRAMP, NIST frameworks, or federal security standards
PMP or other program management certifications
Consulting, federal contracting, or enterprise transformation background
Prior engineering or deeply technical systems experience (strong advantage)
Work directly with senior government and enterprise stakeholders
Operate at the intersection of policy, engineering, and real-world systems delivery
Join a small, high-trust team where autonomy and judgment matter

Participate actively in technical conversations (cloud architecture, APIs, containers, identity systems, digital signatures, etc.)

We are seeking a Technical Program Manager (TPM) to lead delivery of complex, high-stakes identity and credentialing software solutions and programs across government and enterprise environments.
In many ways, this role functions as a Technical Success Manager / delivery lead hybrid-serving as the primary point of contact for one or more strategic customers.

This listing is sourced directly from SpruceID's careers page and normalized into a canonical job model.