LiveKit

IT Support Engineer

Remote, U.S

Sponsorship not specifiedDetected 50 days ago

PythonBashCybersecurityIncident ResponseComplianceSalesforceLogisticsProcurementCommunicationCollaboration

About the role

You'll be working primarily in an Okta, Workspace ONE, Slack, and Google Workspace stack.
are obsessed with making the best product and experience for our customers and colleagues

Own day-to-day IT support for employees across time zones, including triage, troubleshooting, and resolution for hardware, software, access, and network issues
Build and maintain internal documentation, runbooks, and self-serve workflows that reduce repeated requests and improve employee experience
Manage endpoint fleet operations using Workspace ONE, including provisioning, configuration baselines, patching workflows, encryption posture, and inventory hygiene
IT Support and Internal Enablement
Own laptop lifecycle management: procurement, standard builds, repairs, replacements, asset tracking, and secure disposal
Partner with Security to support access reviews, MFA enforcement, device posture policies, and incident response needs (while keeping IT operations pragmatic and low-friction)
Administer Google Workspace, including user lifecycle management, groups, shared drives, permissions, and baseline configuration standards
Administer Slack workspace operations, including access management, role-based administration, and configuration that supports both productivity and security needs
Improve SaaS sprawl and vendor hygiene by helping maintain an accurate inventory of internal tools, owners, and renewal timelines
Support rollout of new internal tools and changes with clear planning, documentation, and stakeholder coordination

Hands-on experience with modern MDM tooling, ideally Workspace ONE (or equivalent), including provisioning and configuration enforcement
Excellent written and verbal communication skills - you can explain technical steps clearly and keep stakeholders informed without overloading them
LiveKit is the default infrastructure layer for real-time AI - the platform that gives AI the ability to see, hear, and speak.
This is an individual contributor role with the ability to grow with the business as we scale our team, devices, and enterprise requirements.

Experience supporting security and compliance needs (SOC 2, ISO 27001) through IT controls and evidence-friendly processes
Familiarity with device security posture concepts: EDR, disk encryption, patch compliance, and access hygiene
Scripting or automation experience (for example with Bash, Python, Google Apps Script, or Okta workflows) to reduce manual work
Experience supporting globally distributed teams, including logistics for hardware and device returns
Contribute to open source alongside world-class engineers
LiveKit is an equal opportunity employer and does not discriminate on the basis of any characteristic protected by applicable law.
Strong working knowledge of Google Workspace administration and common endpoints (macOS strongly preferred)

are known as the go-to person for tackling tough, ambiguous problems and bringing order to chaos
are a fast learner who frequently picks up new tools, systems, and skills

Provide visibility into IT health, recurring issues, and improvement opportunities through lightweight metrics and regular updates
Competitive salary and equity package
Health, dental, and vision benefits
Flexible vacation policy

This listing is sourced directly from LiveKit's careers page and normalized into a canonical job model.