hisenseusacorporation
Home Appliances Technical Training Engineer
Suwanee, Georgia
Sponsorship not specifiedDetected 6 days ago
Customer SupportPCB DesignMechanical DesignElectrical EngineeringCommunicationTime Management
About the role
- Home Appliances Technical Training Engineer is responsible for developing and delivering technical training programs for service technicians, authorized service centers, call center teams, and internal staff.
- The role ensures that personnel have the knowledge and skills required to diagnose, repair, install, and maintain home appliances safely and effectively.
- The engineer serves as a technical subject matter expert and supports product quality improvement through field feedback and technical analysis.
Responsibilities
- Develop technical training materials, including training manuals, service guides, bulletins and videos.
- Create troubleshooting and repair procedures.
- Deliver classroom, virtual, and hands-on technical training to field service technicians, Authorized Service Centers (ASC), service partners and internal support teams.
- Technical Support
- Support troubleshooting of complex appliance failures.
- Maintain technical expertise across product categories, including refrigerators, cooking products, dishwashers, air conditioners.
- Study new product designs and technologies before launch.
- Maintain training records and certification data.
Requirements
- Bachelor's degree in Electrical Engineering, Mechanical Engineering, Appliance Technology, or a related field of study
- 3-5+ years of experience in home appliance service, technical support or technical training
- Strong knowledge of electrical systems, refrigeration systems, mechanical components, electronic controls and PCB diagnostics
- Ability to read wiring diagrams, technical drawings and service manuals
- Familiarity with testing equipment and diagnostic tools.
Skills
- Excellent presentation and communication skills.
- Strong analytical and troubleshooting abilities.
- Project and time management skills.
- Willingness to travel for training and field support.
- Our company is committed to providing a work environment that is free from discrimination, harassment, and retaliation.
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