Ezcaterinc
Senior Manager, Trust & Safety (Remote)
Boston, MA · Senior
No sponsorship$145k-$217kDetected 8 days ago
Public HealthResearchLeadershipCommunication
About the role
- For workplaces, ezCater provides flexible and scalable solutions for everything from employee meal programs to one-off meetings, all backed by 24/7 service and business-grade reliability.
- This is a high-visibility, high-ownership opportunity for someone who thrives in builder environments and is passionate about the infrastructure that makes marketplaces work.
- This is a high-visibility role requiring judgment, a "builder" mindset, and a passion for creating safe, reliable B2B ecosystems.
Responsibilities
- Define what trust means at ezCater. Develop definitional protocols to identify trust-breaching customer experiences and to recommend optimal response strategies along with communication.
- Transform policy into playbooks by developing SOPs, response scripts, and centralized tracking systems for the team.
- Own the trust pulse of the marketplace. Establish processes for monitoring by type and frequency trust-breaching incidents and prepare periodic reports to leadership regarding overall state of Marketplace Trust.
- Design trust policies to govern marketplace participation by Restaurant Partners and and other third parties critical to quality customer experience, and develop internal training and monitoring processes to ensure compliance with policies.
- Lead our highest-stakes responses. Provide best-in-class advice on response strategies to trust-breaching events, including meeting with and helping draft communications to key Enterprise customer stakeholders and national-scale Restaurant Partner brands.
- Hands-on experience designing dispute resolutions from scratch. Strong background in building and scaling dispute resolution and appeals processes from the ground up.
- Exceptional communication at every level. Outstanding written and oral communication skills, with the ability to draft executive-level reporting, customer-facing communications, and internal policy documents.
- The company makes it easy for any organization to manage its food needs and order from over 125,000 restaurants nationwide.
- For restaurant partners, ezCater helps grow their business by bringing them new high-value customers and large orders.
- ezCater is building the most trusted marketplace for enterprise catering - and this role is how we get there.
Requirements
- Completion of a 4-year accredited college program required; advanced graduate study preferred, especially in a field related to this work.
Nice to have
- Academic foundation.
- Completion of a 4-year accredited college program required
- advanced graduate study preferred, especially in a field related to this work.
Compensation
- The national total target cash compensation range for this position, including base salary and bonus target, is $145,000-$217,000 annually.*
Benefits
- Reporting to the Director of Network Health and working closely with the Assistant General Counsel you will lead the strategy and execution of ezCater's building and maintaining a safe and trusted marketplace.
- A proactive, self-directed learning mindset.
Company info
- At the same time, we do not employ jerks, even brilliant ones.
Equal opportunity
- ezCater is an equal opportunity employer.
- equal opportunity employer.
Visa & Work Authorization
- ezCater does not sponsor applicants for work visas or legal permanent residence
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This listing is sourced directly from Ezcaterinc's careers page and normalized into a canonical job model.