NinjaTrader
Client Services Representative, Spanish
Chicago, IL
Sponsorship not specifiedDetected 23 days ago
JiraConfluenceSalesforceCRMCustomer SupportCommunicationTime ManagementMentoring
About the role
- For the latest listings and details, please visit: https://job-boards.greenhouse.io/ninjatrader.
- We provide cutting-edge products and services that enhance the trading journey.
- Whether a seasoned pro or just starting out, NinjaTrader equips traders with award-winning software and brokerage services to navigate the world's leading financial markets with confidence.
Responsibilities
- Leverage phone, chat, and email to resolve client support inquiries regarding customer accounts and our platform in both English and Spanish
- Assist clients with account setup, technical support, account troubleshooting, and treasury-related inquiries
- Efficiently and accurately manage customer data using Salesforce
- Collaborate with internal teams, including Trade Desk, Technical Support, and Compliance
- Working on our Client Services team, you will report directly to the Manager while receiving ongoing coaching and operational guidance from the Team Lead.
- You will also support thousands of clients worldwide to help deliver a world-class customer experience.
Requirements
- Strong computer skills and the ability to learn complex systems quickly
- Ability to explain complex information and instructions in a clear, understandable way
- A tech-savvy mindset with the ability to troubleshoot computer issues directly with clients
Nice to have
- Written and spoken fluency in Spanish
- A minimum of one year of customer service experience, preferably within a high-volume technology company
- Experience with CRM software and customer service ticketing systems
- Knowledge of the trading industry
Skills
- https://job-boards.greenhouse.io/ninjatrader.
- Welcome to the dynamic world of NinjaTrader!
- Our growth story is nothing short of exhilarating.
- Since 2003, NinjaTrader has been dedicated to understanding and supporting traders on their journey toward trading triumph.
- So, why work at NinjaTrader?
- Sounds too good to be true?
- Take it from our employees.
Compensation
- The salary for this role will be $54,000.00.
- In addition, this position will also receive an annual target bonus of 4%.
- Bonus pay at NinjaTrader is based on individual performance (50%) as well as company/team performance (50%).
- Salary and bonus earnings are only two components of the total compensation package offered by NinjaTrader.
- NinjaTrader offers a 401K plan through ADP under which the company will match up to 3.5% of employee contributions.
- Annual paid time off allowance accrues at a rate of 18 days per year (some positions may qualify for more) plus seven paid holidays.
- 7 Paid Holidays Annually + 5 Conditional Holidays Annually
- 1 Service Day Annually
Benefits
- Paid Parental Bonding Leave
- Health, Vision, Dental Coverage
- Life and Disability Insurance Covered 100% by NinjaTrader
- The ideal candidate will have a passion for helping people and an interest in learning about the trading industry and technology.
- Our Core Benefits Include:
Company info
- This role is based in Chicago, IL.
- We are not open to remote candidates for this role.
- Educate and empower customers to get the most out of the NinjaTrader product line
- This individual enjoys solving problems in real time and assisting customers with account- and technology-related issues.
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This listing is sourced directly from NinjaTrader's careers page and normalized into a canonical job model.