The Baldwin Group
Employee Benefits, Enterprise Lead
Tampa, Florida, US
Sponsorship not specifiedDetected 7 days ago
LeadershipCommunicationProblem SolvingAdaptability
About the role
- The Baldwin Group (NASDAQ: BWIN), takes a holistic and tailored approach to insurance and risk management.
- This individual serves as the connective tissue between the transition project team and front-line colleagues, translating strategy into practical execution.
- The Baldwin Group will not accept unsolicited resumes from any source other than directly from a candidate who applies on our career site.
Responsibilities
- Deep understanding of legacy processes to support optimization to new workflows
- Makes decisions timely to maintain momentum and progress
- Communicates decisions clearly to impacted business partners
- Defines and drives strategic initiatives to enhance the overall client experience
- Establishes and leads a process design committee to govern, standardize, and provide national oversight for process changes
- Develops and implements professional standards for the EBG team to deliver a high-touch, white-glove client experience
- Partners with the data team to design datasets and dashboards supporting quality assurance, governance, and professional standards initiatives
Skills
- Process Knowledge - Knows both legacy and new systems thoroughly
- Communication - Skilled at explaining complex changes in simple terms
- Problem-Solving - Quickly identifies issues and escalates critical ones
- Empathy - Understands user concerns and builds trust
- Adaptability - Comfortable with ambiguity and rapid change
- Job Level ZZ
Benefits
- Advocates for the benefits of the new process
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