Hylant Group
Client Service Specialist - Commercial Insurance
IN - Indianapolis · Staff+
Sponsorship not specifiedDetected 27 days ago
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About the role
- The Client Service Specialist is responsible for providing a consistent level of service and support to identified clients and teams, handling or directing daily service needs while interacting in a consultative and collaborative way to deliver a "best in class" client experience resulting in client retention and growth while building long term
- relationships with our clients, colleagues, and vendor partners.
Responsibilities
- Respond to and appropriately document routine client inquiries; escalate complex inquiries to more senior staff.
- Process daily service needs such as change requests, endorsements, proofs, audits and other policy related documents.
- Manage activities and follow-ups to document and accomplish open items in expected timeframe.
- Assist and support new and renewal processes including gathering information, document preparation, binding, marketing, and other needs as directed.
- Assist with client documentation preparation such as creating branded templates and developing basic content for proposals, stewardship, presentations, etc.
- Assist in the research of invoicing and billing questions or issues. Drive completion of Surplus Lines process for non-admitted placements including documentation and invoicing to ensure the Surplus Lines team can manage necessary and accurate state filings.
- Perform other duties and special projects as requested.
- And since the founding of our family-owned business over 90 years ago, we made a promise to strengthen and protect the businesses, employees and communities of our client family by embracing them as our own.
- The Client Service Specialist is responsible for providing a consistent level of service and support to identified clients and teams, handling or directing daily service needs while interacting in a consultative and collaborative way to deliver a "best in class" client experience resulting in client retention and growth while building long term relationships with our clients, colleagues, and vendor partners.
Requirements
- Bachelor's degree business, insurance, risk management, or similar field of study.
Benefits
- Review and process policies and endorsements for accuracy of coverage, policy, content, and form completion; address or escalate any discrepancies for resolution.
- Equivalent combination of education and work experience may be considered.
Equal opportunity
- Hylant is proud to be an equal opportunity workplace.
- If you have a disability or special need that requires accommodation, please let us know.
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This listing is sourced directly from Hylant Group's careers page and normalized into a canonical job model.