Collegeboard

Assistant Director, Workplace Experience

New York, NY · Director · Full-time

Sponsorship not specified$60k-$80kDetected 27 days ago

LogisticsVendor ManagementLeadershipCommunicationPublic SpeakingOrganizational Skills

About the role

While the work includes facilities-related responsibilities, the function is much broader and is centered on service, hospitality, culture, and operational excellence.
As the Assistant Director, Workplace Experience - New York, you will be the operational heartbeat of College Board's flagship office.
This role is a great fit for someone who is energized by keeping things running well, takes pride in delivering excellent service, and is comfortable being the go-to person in the room.

The Workplace Experience (WX) Team at College Board creates exceptional environments where employees connect, collaborate, and do their best work.
You will be responsible for ensuring the office runs smoothly, employees and visitors have an exceptional experience, and vendors and building partners deliver high-quality service.
Own day-to-day operational service delivery for our New York Office, ensuring a consistently excellent experience for all employees and visitors.
Manage the NYC office technology ecosystem including space management software, interactive displays, and conference room AV systems.
Manage the Sharebite food program including vendor relationship, menu curation, and budget.
Develop programming calendar aligned with organizational priorities and employee feedback, presenting quarterly plans to Director.
Create and maintain feedback loops (post-event surveys, informal check-ins) to continuously improve programming quality and relevance.
Coordinate with Reston and PR counterparts to share best practices and maintain consistent programming standards.
Experience in a leadership or supervisory capacity, such as shift lead, team lead, or similar, with demonstrated ability to direct others, coordinate a team, and take ownership of outcomes.
Strong organizational skills and the ability to manage multiple competing priorities with consistency and follow-through.

All CB employees are required to occasionally travel to meet in person for business purposes.
2 to 4 years of experience in a hands-on, service-delivery or operations role, with backgrounds in hospitality, retail, food service, facilities coordination, or a similarly fast-paced, customer-facing environment strongly encouraged.

Ability to travel on behalf of College Board business 1 to 3 times per year.
Your exact salary will depend on your experience, and how your background compares to others in similar roles at the College Board.

You'll have open, transparent conversations about compensation, benefits, and what it's like to work at College Board throughout your hiring process.
Ensure compliance with health, safety, and security protocols; serve as office emergency coordinator.

Operating across three office locations, New York City, Reston, and San Juan, the team ensures every workspace is safe, welcoming, and strategically designed to support College Board's mission and culture.
The team is responsible for creating a workplace experience that helps attract and retain talent, strengthens employee connection, and supports how people work together across the organization.
About The Opportunity
You will own the day-to-day service delivery for a high-traffic, high-visibility location that regularly hosts leadership meetings, board events, and cross-organizational gatherings.
You are warm, organized, and dependable.
You know how to manage details, follow through consistently, and solve problems as they come up.
Critically, you are confident and effective in your communication with senior leaders and executives, able to represent the New York office with professionalism, advocate for what the office needs, and navigate those conversations with sound judgment.
Supported by a Workplace Experience Coordinator, you will lead office programming, support events, manage vendors and budget, and help build better reporting and processes for the New York location.
In This Role, You Will

This listing is sourced directly from Collegeboard's careers page and normalized into a canonical job model.