C3EL

Defense Red Switch Network (DRSN) Support Technician

Scott AFB, IL

No sponsorshipDetected 95 days ago

CybersecurityExcelCiscoWiresharkVoIPLeadershipCommunicationMicrosoft Office

About the role

Create/update/resolve unclear problems and issues faced, utilizing a broad knowledge of the network architect, utilizing the Service Now platform.
Utilize incident management applications to document all aspects of reported outages/degradations, isolations, escalations, and resolutions during the lifecycle of a service impacting network incident.
Perform configuration maintenance on route plans, route lists device profiles, calling search spaces, and route partitions.
Develop and/or recommend solutions and processes pertaining to UC and DRSN operations.
Defense Red Switch Network (DRSN) Support Technician

Ability to work in a 24/7 shift work environment and travel up to 10%.
Knowledge in one or more of following: routers, switches, crypto devices, CISCO, Juniper, video teleconferencing (VTC), voice services, EVoIP/ECVoIP, VoSIP, fly-away kits, Defense Red Switch Network (DRSN), DSN Core.
Experience with MS Office suite, i.e. Outlook, Excel, Word, Access, PowerPoint, TEAMs.
Experience with one or more of the following: alarm surveillance, call routing, session initiated protocol, media call flow, packet capture analysis, Juniper IP technologies.
A minimum of a High School diploma or equivalent is required.
Tech control facility or cyber transport experience.
Circuit actions experience.

Work directly with customers, UC stakeholders, and leaders internal and external to the organization across multiple areas to ensure maximum network availability to minimize or eliminate mission and operational impact.
Support all customers to include providing global situational awareness support.

This listing is sourced directly from C3EL's careers page and normalized into a canonical job model.