Wise
API Integration Support Engineer
Austin, , United States
No sponsorshipDetected 15 days ago
JavaScriptPythonSwiftRESTIncident ResponseCustomer SupportCommunicationCollaboration
About the role
- Please note that Wise cannot provide future visa sponsorship (e.g., H-1B, Green Card) for this position.
- We believe teams are strongest when they are diverse, equitable and inclusive.
- We're proud to have a truly international team, and we celebrate our differences.
Responsibilities
- Wise is a global technology company, building the best way to move and manage the world's money.
- Technical Support Engineers ensure that our Wise Platform enterprise partners get a rapid, highly effective response when issues arise.
- Capture trends in partner issues and feed this data back to our product and engineering teams to drive proactive platform improvements.
Requirements
- You have 4+ years of experience in a Technical Support Engineering role within a complex, enterprise-level environment.
- You are cool under pressure.
- You have experience handling high-severity incidents, managing multiple priorities, and setting clear expectations with stakeholders during outages.
Nice to have
- You are highly confident in testing and debugging REST APIs, interpreting logs, and querying databases. (Basic knowledge of programming languages like Python or JavaScript is a strong plus).
Company info
- Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.
- As part of our team, you will be helping us create an entirely new network for the world's money.
- More about our mission and what we offer.
- We are looking for a Technical Support Engineer to join our Integration Success Team and scale our servicing capabilities for the Wise Platform in North America.
- You will be part of a global, 24/5 team-spanning Austin, Tallinn, and Singapore-dedicated to maintaining the highest quality and reliability for our partners' technical integrations.
- Support our enterprise API customers across email, chat, phone, and video conferencing, jumping in to resolve critical issues in real-time.
Visa & Work Authorization
- You must be legally authorized to work in the United States.
- Please note that Wise cannot provide future visa sponsorship (e.g., H-1B, Green Card) for this position.
This listing is sourced directly from Wise's careers page and normalized into a canonical job model.