Sallie Mae Bank

Sallie Mae Bank

Call Center Team Leader

Indianapolis, IN · Mid

Sponsorship not specifiedDetected 12 hours ago
Performance ManagementCustomer SupportLeadershipCommunicationMentoring

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odds of building a lasting career here

40Risky
Cap-exempt (no lottery)0
Sponsors this role90
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

Thin sponsorship signal and lottery-bound. A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.

Lottery odds assume a STEM candidate.

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Employer immigration record

from this employer's Department of Labor filings

Files H-1B transfers

3 transfer filings in the last year, covering 3 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

Community outcomes

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About the role

  • When you join Sallie Mae, you become a champion for all students.
  • To help them plan their higher education, successfully finish, and prepare for life after school.
  • Students need guidance navigating this important time in their life.

Responsibilities

  • Lead and manage a team of collectors, driving performance across key metrics including productivity, quality, resolution rates, and adherence.
  • Function as a floor leader, stepping in where needed to maintain workflow, answering questions, and keep operations moving.
  • Manage a high-volume environment, ensuring calls, follow-ups, and account actions are completed timely and accurately.
  • Partner with leadership to identify performance issues, recommend action plans, and support formal performance management when needed.
  • Complete ad hoc reporting, deep dives, and performance reviews as needed to support business needs.
  • They need a partner willing to evolve and not only meet but surpass their expectations.
  • We're looking for people who are excited to drive this transformation.
  • To break barriers and think of new ways to adapt, help, and create better experiences for students-and for each other.

Requirements

  • 2+ years proven experience working in a high-volume, performance-driven environment (e.g., call center, operations, customer service, collections, sales, or financial services).
  • Demonstrated ability to coach, influence, and improve individual performance through direct feedback and accountability.
  • Experience working with and managing KPIs such as productivity, quality, adherence, or customer outcomes.
  • Ability to analyze performance data and quickly translate insights into action.
  • Strong communication skills, with the ability to give clear, direct feedback and handle difficult conversations.
  • All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Nice to have

  • Bachelor's degree or equivalent experience.
  • Experience in collections, call center operations, or other highly regulated environments.
  • Experience supporting training, onboarding, or coaching programs.
  • The Americans with Disabilities Act
  • Feeling your best helps you do your best:
  • Competitive base salaries
  • Career development and training opportunities
  • Not the right fit?

Compensation

  • The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perfor

Benefits

  • They need someone who acknowledges that their education path is unique.
  • You'll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more.
  • For us, that means putting relationships first, asking "why not?" when tackling challenges, and continuously learning new skills.
  • For students, for future generations, for the future of education.

Company info

  • Leader, Collections, is responsible for driving daily team performance within a high-volume, metric-driven environment.
  • This role ensures collectors execute effective strategies, meet performance expectations, and operate within compliance standards while delivering strong customer outcomes.

Equal opportunity

  • To request an accommodation please call (855) 756-2007 and choose option 9.
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This listing is sourced directly from Sallie Mae Bank's careers page and normalized into a canonical job model.