Arrive Logistics
Claims Analyst
Chicago, IL · Junior
No sponsorship$58k-$72kDetected 802 days ago
AccountingLogisticsCustomer SupportLeadershipCommunicationCritical ThinkingMentoring
About the role
- Who We Want As a Claims Analyst, you will serve as a subject matter expert and critical problem solver, taking full ownership of a portfolio of complex and high-value cargo claims (frequently exceeding $100,000).
- This role demands astute financial oversight, a deep understanding of legal and financial instruments, and leadership in external communications and stakeholder relationships.
- You understand that proactive communication is key. - Ability to work both independently and collaboratively. - Strong critical thinking, judgment, and decision-making skills.
Responsibilities
- Advanced Claims Operations & Trend Analytics: Independently manage a portfolio of complex cargo claims from initial filing to final resolution, ensuring efficient, accurate, and timely handling.
- High-Level External Relations & Advocacy: Lead and manage all high-level external communications and relationships with minimal management assistance.
- Independently lead scheduled meetings with external parties, addressing complex inquiries, driving resolutions, and identifying actionable items to bring back to management for strategic consideration.
- Financial Integrity & Legal Compliance: Comprehensively manage and reconcile all financial aspects of a claims portfolio, ensuring accurate balancing of all receivables and payables.
- Possess a deep understanding of the distinctions between various payment methods and the strategic reasons for issuing legal documents like releases and assignments of rights in advance of cash payments.
- Drive and foster highly effective, cooperative working relationships with all internal departments, acting as a key liaison to streamline processes and mentor others in collaborative best practices.
- Our success is a testament to our remarkable team and what we're building together.
- We're committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual, and collaborative environment.
- You will drive comprehensive claim management from initiation to resolution, integrating strategic analysis of claims trends to identify risks and develop proactive solutions.
- You will leverage advanced industry knowledge and business acumen to optimize claims operations, ensure financial integrity, and mentor junior team members, acting as a key cross-functional leader to protect the company's interests and drive strategic outcomes.
Requirements
- Bachelor's degree in Business Administration, Finance, Accounting, or related field, or 3 years of professional experience in customer service, administrative support, or the insurance industry.
- Ability to work both independently and collaboratively.
- 5+ years of experience managing claims required. Experience in cargo claims in a 3PL environment preferred.
- Exceptional organization skills and high attention to detail.
- Proficient in Google Suite
- conduct basic risk analysis and general data reporting.
- Superior written and verbal communication skills. You understand that proactive communication is key.
- Strong critical thinking, judgment, and decision-making skills.
- The Perks of Working With Us
- Take advantage of excellent benefits, including medical, dental, vision, life, and disability coverage.
- Invest in your future with our matching 401(k) program.
- Build relationships and take part in learning opportunities through our Employee Resource Groups.
Nice to have
- 5+ years of experience managing claims required.
- Experience in cargo claims in a 3PL environment preferred.
Compensation
- $58k-$72k
Benefits
- Receive 100% paid parental leave when you become a new parent.
Company info
- Arrive Logistics is a leading transportation and technology company in North America with plans to grow significantly year over year.
- Who We Are Arrive Logistics is a leading transportation and technology company in North America with plans to grow significantly year over year.
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This listing is sourced directly from Arrive Logistics's careers page and normalized into a canonical job model.