Google Operations Center
Customer Advocate Senior Associate - GBP (Hybrid)
US-SVQ-AIRWY5665, USA · Senior
Sponsorship not specifiedDetected 85 days ago
Customer SupportCommunicationProblem Solving
About the role
- We work hard, we play hard, and we want you to join us!
- You will be responsible for providing excellent customer service as you answer questions and resolve issues over call, chat and email.
- To all recruitment agencies: Google Operations Center (GOC) does not accept agency resumes.
Responsibilities
- Maintains performance metrics including quality, productivity, first contact resolution, and attendance
Requirements
- Problem-solving and multi-tasking skills with the ability to adapt and adjust to business processes
- 2 years of strong work experience with Customer Service background
- Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures
- Liaise with other departments and teams as required to resolve Customer issues and questions
- To ensure a barrier-free interview, please mention any required assistance or specific arrangements in your application and confirm them with your recruiter.
Nice to have
- Previous contact center experience a minimum of 1 year
- Knowledge or experience with Google Business Profile (GBP)
- College, advanced degree, or equivalent practical experience
- Required Certifications
Benefits
- We support you with competitive wages and with comprehensive health care including medical, dental and vision coverage
- We support your family with gender-neutral baby bonding leave, 24-26 week birth-parent maternity leave, and generous life, accident and disability insurance minimums
Company info
- Performing call and chat support to the customers in line with the processes/procedures defined using effective, clear and professional written and oral communication
- Provides prompt and efficient service to Customers including the appropriate escalation of customer issues
Visa & Work Authorization
- ment opportunities regardless of race, creed, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status or any other basis protec
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This listing is sourced directly from Google Operations Center's careers page and normalized into a canonical job model.