Octus
Account Manager-Legal
New York, New York, United States · Full-time
Sponsorship not specified$90k-$105kDetected 14 days ago
SalesforceAccount ManagementExcelCustomer SuccessCommunicationOrganizational Skills
About the role
- Octus Octus is a leading global provider of credit intelligence, data, and analytics.
- Our core values - Action Oriented, Customer First Mindset, Effective Team Players, and Driven to Excel - define an organizational ethos that's as high-performing as it is human.
- Role Octus is currently seeking an Account Manager to join our Legal Account Management team.
Responsibilities
- Manage all aspects of the renewal cycle for a book of existing law firm clients across the East Coast
- Drive client interactions, with a focus on identifying and capitalizing on expansion opportunities within accounts, aiming for a net retention target of 120%+
- Collaborate with the customer success team to ensure the delivery of exceptional client service and an unparalleled customer experience
- Employ meticulous tracking and analysis of KPIs and product usage on accounts to formulate and implement appropriate relationship management strategies and territory planning
- Octus hires growth-minded innovators and trailblazers across the globe to drive our business and culture.
Requirements
- 2+ years of progressive experience in an account management or customer-facing role, specializing in B2B solutions for small to medium sized law firms
- Ability to cultivate relationships and forge business partnerships
- Proven track record of achieving and exceeding targets
- Exceptional organizational skills, a keen attention to detail, and the ability to effectively prioritize and respond promptly to multiple ongoing workstreams
- Experience with Salesforce
- We believe that diversity enriches our workplace and enhances our ability to innovate and succeed.
Compensation
- At Octus, we consider a range of factors in connection with compensation decisions, including experience, skills, location, and our business needs and limitations.
- As a result, compensation may vary within and across similar roles and positions.
- Please note that the salary range information below is a good faith estimate for this position and actual compensation for any individual may fall outside this range if warranted by the circumstances applicable to that individual.
Equal opportunity
- Octus is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, pregnancy, veteran status, or any other legally protected status.
- We strive to create an inclusive and diverse work environment where all individuals are valued, respected, and treated fairly.
This listing is sourced directly from Octus's careers page and normalized into a canonical job model.