REPAY
Client Services Representative
Bettendorf, IA
Work authorization requiredDetected 1 day ago
SalesforceCRMAccount ManagementAccountingExcelCustomer SupportResearchLeadershipCommunication
About the role
- Each interaction is an opportunity to educate our clients on our industry leading products, as well as showcase how you and REPAY are best in class with exceptional talent and service.
- This position investigates and resolves software and hardware problems of existing clients, merchants and applicants.
Responsibilities
- Keep system user documents up to date and help clients with their user set-ups for multiple systems.
- Learn how to create 'cases' for production questions and report requests from clients
- Effectively manage client inquiries including billing, utilization of systems, research requests and enablement of new functionality via phone, email, or CRM case
- Ability to communicate effectively, focus on the customer, collaborate with others, solve problems creatively and demonstrate high integrity
- Making a difference in our local communities - we support several philanthropic initiatives every year to give back to our local communities.
- We create highly sophisticated payment processing applications and are always pushing the boundaries of what is possible.
- We are constantly revolutionizing the industry by building on new ideas from clients and employees.
- We provide the resources necessary to ensure new innovations can develop quickly and with quality.
Requirements
- May be required to perform other related duties as assigned
Skills
- 3+ years in Customer Service or Account Management focused role
- Extensive knowledge of Word, Excel and Internet-based software
- Attention to detail in composing, typing and proofing material
- Able to establish priorities and meet deadlines
- Able to multi-task
- Confidence in talking with clients
- Experience in merchant services / payments industry preferred
- Must prioritize identifying and solving problems above merely answering questions
Compensation
- We offer a full benefits package, a competitive compensation package, and a stellar work environment where we empower each employee to make contributions that have impact on our company's continued growth and success.
Benefits
- We encourage continuing education, including professional conferences and events.
- We offer a comprehensive benefits package which includes 100% coverage of employee healthcare premiums and several free benefits, including life insurance, disability insurance, and work-life balance resources.
- All benefits go into effect day one.
- Our employees' futures are important to us, which is why we have a 401(k)-employer match and and an Employee Stock Purchase Plan.
- REPAY employees are eligible to participate in our Annual Bonus Program.
- This bonus award reflects excellent performance of individual contributions and goals achieved during the past year.
Company info
- REPAY ("Realtime Electronic Payments" /
- RPAY) is an established and fast-growing publicly traded financial technology and payment processing company headquartered in Atlanta, Georgia, with offices across the country.
- REPAY enables its customers to accept payments anytime, anywhere, and through any channel while providing a secure, seamless, and enjoyable payment experience for the end consumers.
- REPAY offers a comprehensive suite of electronic payment and funding solutions, including debit and credit card processing, ACH processing, Instant Funding, and electronic bill payment systems with full IVR, text, and mobile capabilities.
- The scalability of its products allows merchants of all sizes to add an instant arsenal of intelligent payment technology solutions to their businesses without significant development costs or infrastructure investments.
- We offer a full benefits package, a competitive compensation package, and a stellar work environment where we empower each employee to make contributions that have impact on our company's continued growth and success.
- We are self-driven, motivated professionals who do not require micro-management to ensure we produce high quality and timely work.
- We are interested in every qualified candidate who is eligible to work in the United States.
- Additionally, we are not able to sponsor visas.
Equal opportunity
- REPAY is an Equal Opportunity Employer and we promote a company culture where diversity, equity and inclusion are central.
Visa & Work Authorization
- Additionally, we are not able to sponsor visas
This listing is sourced directly from REPAY's careers page and normalized into a canonical job model.