Onetp
Elevated Support Senior Specialist
TPCA Toronto · Senior · Full-time
Sponsorship not specifiedDetected 1 day ago
CRMNegotiationCustomer SupportCommunicationProblem SolvingOrganizational Skills
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odds of building a lasting career here
16Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.
- We emphasize the importance of our employees, fostering enduring relationships within our teams and communities.
Responsibilities
- Empowered to exercise discretion to deliver effective case closure, including making financial decisions, when unique circumstances require thoughtful adaptation.
- Support Hosts and Guests enrolled in a wide range of pilots designed to enhance customer experience.
- Maintain accuracy and security of customer information on Airbnb systems.
Requirements
- You are comfortable working autonomously, can mediate between parties, and are passionate about raising the bar for customer service.
Nice to have
- Preferred Experience in supporting clients within hospitality or technology platforms.
Skills
- Apply strong prioritization, multitasking, and attention to detail to meet goals and honour commitments.
- Passion for User Satisfaction:
- Displays a genuine passion for resolving issues and delivering user satisfaction.
- Robust career path with a full development plan and the opportunity to grow in the organization.
- Paid 5 weeks training and nesting, 4 weeks ticketing, 2 weeks annual leave.
- Continuous learning through progressive training that is specific to your tenure and skills.
- Candidates are advised to be within travel distance from our primary locations:
- Passion for User Satisfaction: Displays a genuine passion for resolving issues and delivering user satisfaction.
- People who believe in a new way of listening, understanding, and interacting - people who believe in people.
- TP is a global digital business services company.
- Join Teleperformance - Where Excellence Meets Opportunity!
Compensation
- Paid 5 weeks training and nesting, 4 weeks ticketing, 2 weeks annual leave.
Benefits
- Full-time Education:
Company info
- Our Work Culture At TP, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.
- Should you be invited to participate in the selection process, we are committed to accommodating you to best meet your needs.
- Be One of Our People: It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day.
This listing is sourced directly from Onetp's careers page and normalized into a canonical job model.