Grafana Labs

Grafana Labs

Staff Software Engineer

Canada (Remote) · Staff+

Sponsorship not specifiedDetected 13 days ago
PythonJavaReactCode ReviewBigQuerySnowflakeVector DatabasesCI/CDGrafanaAPI DevelopmentData EngineeringNLPLLMsIncident ResponseHubSpotSalesforceCRMSalesCustomer SuccessLeadershipCommunicationCollaborationNetSuite

About the role

  • We're looking for a Staff Integrations Engineer to join our GTM Tools & Technology team - a hybrid role sitting at the intersection of Revenue Operations and internal software engineering.
  • The right person is as comfortable diagramming a CRM data flow as they are shipping an internal application from scratch.
  • This role sits within the GTM Systems team and you will work closely with the Field Operations team and the System Administrators within GTM Systems.

Responsibilities

  • Architect and own end-to-end integrations across Salesforce, Snowflake/BigQuery, Slack, Grafana, and billing & finance systems
  • Lead incident response and root-cause analysis for integration failures; drive improvements to observability and alerting
  • Partner with Revenue Operations to translate business requirements into reliable, scalable technical solutions
  • Evaluate and rationalize third-party connectors, middleware, and iPaaS tooling against build-vs-buy criteria
  • Design and ship internal applications that replace SaaS point-solutions - reducing cost, consolidating workflows, and increasing team leverage
  • Maintain a clear deprecation roadmap tied to measurable SaaS spend reduction targets
  • Conduct design reviews and provide architectural guidance to engineers, RevOps analysts, and technical stakeholders

Requirements

  • 8+ years of software engineering experience, with a strong focus on systems integration and/or internal platform development
  • Deep hands-on experience with Salesforce (data model, APIs, automation) and at least one cloud data warehouse (Snowflake or BigQuery)
  • Experience integrating billing, finance, or quote-to-cash systems (e.g., Stripe, NetSuite, Zuora, or similar)
  • Familiarity with GTM platforms like Salesforce, HubSpot, Outreach, Gainsight, or similar CRM/sales engagement tools

Nice to have

  • Experience with frontend frameworks & tooling (React, Slack Block Kit, dashboard components) to build user-facing interfaces for AI tools
  • Experience with vector databases or retrieval pipelines (Pinecone, Weaviate, ChromaDB, pgvector, or similar)
  • Prior work automating sales, customer success, or marketing workflows in a B2B SaaS environment
  • Experience with workflow automation platforms like n8n, Workato, Prefect, Clay, PhantomBuster, Apify, Dust, or similar tools
  • Familiarity with Model Context Protocol (MCP) or similar standards for connecting AI systems to data sources and tools
  • Exposure to observability tools for AI systems (LangSmith, Weights & Biases, custom logging/evaluation frameworks)
  • Experience working in Revenue Operations, GTM Analytics, or Sales Operations environments
  • Previous experience in open source or developer-focused SaaS companies-Grafana is built on OSS and we value engineers who share that DNA

Skills

  • Grafana Cloud, our fully managed observability platform, is flexible and built for scale.
  • Learn more at grafana.com and follow us on LinkedIn and X.
  • Define and enforce integration patterns and API standards across the GTM stack
  • Leverage AI/LLM capabilities (APIs, agentic workflows) to accelerate internal tool development and automate repetitive operations work

Compensation

  • In Canada, the Base compensation range for this role is CAD 186,368 - CAD 223,642.
  • Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process.
  • Compensation ranges are country specific.
  • If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market's defined pay range & benefits at the beginning of the process.

Benefits

  • All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success.

Equal opportunity

  • Employer: Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow.
  • Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings.
  • #LI-Remote
  • Employer: Grafana Labs is an equal opportunities employer.
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This listing is sourced directly from Grafana Labs's careers page and normalized into a canonical job model.