Employerdirecthealthcare
Oncology Care Advocate
Dallas, Texas, United States
Sponsorship not specifiedDetected 8 days ago
RecruitingCustomer SupportPublic HealthCommunicationCollaborationProblem SolvingCritical Thinking
About the role
- Lantern also pairs members with a dedicated care team, including Care Advocates and nurses, for the entirety of their care journey, helping them get back to good health, back to their families and back to work.
- With convenient access to specialists nationwide, Lantern means quality care is within driving distance for most.
- About You: - You use LOGIC in your decision making and understand that progress is critical to making change.
Responsibilities
- Guide and support patients and families throughout the cancer and survivorship experience.
- Identify patient needs and collaborate with appropriate support staff to address them.
- Support nurses in coordinating multidisciplinary care from diagnosis through treatment.
- Support nursing staff with administrative needs.
- Conduct outreach to eligible new members to introduce available oncology support services.
- Follow up with members to support engagement, answer questions, and help address barriers to care.
- Manage an assigned caseload of survivorship patients.
- By curating a Network of Excellence comprised of the nation's top specialists for surgery, cancer care, infusions and more, Lantern delivers excellent care with significant cost savings to employers and their workforces.
Requirements
- Bachelor's degree in healthcare administration, social services, public health, or a related field required
- equivalent work experience may be considered.Medical Assistant, Certified Nursing Assistant, or other relevant healthcare certification preferred.
- Previous experience in patient support, healthcare navigation, care coordination, member advocacy, or a related healthcare support role preferred.
- Strong written and verbal communication skills, with the ability to communicate clearly, professionally, and empathetically with members, caregivers, providers, and internal partners.
- Ability to work collaboratively in a team-based environment with clinical and non-clinical staff to support coordinated, member-centered care.
- Ability to build trust, listen actively, and adapt communication style to meet the needs of diverse members, caregivers, and team members.
- Strong critical thinking, problem-solving, organization, and follow-up skills.
- Ability to manage multiple priorities, meet deadlines, and maintain accurate documentation in a fast-paced environment.
Nice to have
- One to three years of experience in customer service, member engagement, outreach, or a similar service-oriented role preferred.
Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Short & Long Term Disability
- Life Insurance
- Paid Parental Leave
- Collaborate with healthcare team members to support positive patient outcomes and experiences.
- Provide education and support to patients and families.
- Request, receive, and organize medical records.
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