LEGO

Intraday Coordinator

CSE Tempe, United States of America

Sponsorship not specified$50k-$74kDetected 26 days ago

ReactAccessibilityCRMExcelLeadershipCommunicationCollaborationProblem Solving

About the role

We Benchmark ourselves against other Premium brands whilst actively playing a part in deepening the level of engagement each consumer has with the LEGO brand.
Applications are reviewed on an ongoing basis.
However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date.

Monitor, respond to, and support global operations requests such as unplanned schedule updates, absence information, and skill changes within agreed service standards, while addressing any consumer service impacts through the appropriate channels.
Support the understanding of business performance through identification of trends/issues and contributing to daily and weekly business performance meetings through the provision of relevant information, reports and actions
Continually seek opportunities to optimize processes and maximise self service opportunities through effective utilization of available technologies.

The Intraday Coordinator monitors service and engagement traffic across all channels, platforms and languages globally ensuring we have the right skills mix on the day taking action where required to meet service goals.
Ensure advisor information is maintained and updated where required whilst adhering to data laws
Do you have what it takes?

The salary for this position has a range of $49,576.00 - $74,364.00 based on anticipated responsibilities, market benchmarks, and organizational constraints.
The LEGO Group carefully considers a wide range of compensation factors, including but not limited to prior experience, skills, expertise, location, internal equity, and other considerations permitted by law.
Applications are reviewed on an ongoing basis.
However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date.
So, if you're interested in this role we encourage you to apply as soon as possible.
What's in it for you?

Focus on self-development, feedback from collaborators, and shared learning to explore leading industry practices and the best use of technologies, contributing to the development of a WFM centre of excellence.
The comprehensive remuneration details, inclusive of benefits, will be communicated upon finalisation of the employment offer.
Family Care Leave - We offer enhanced paid leave options for those important times.
Insurances - All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
Wellbeing - We want you to be your best self, so you'll have access to the Headspace App and lots of wellbeing initiatives and programs run by local teams where you are based
Bonus - We do our best work to succeed together.
When goals are reached and if eligible, you'll be rewarded through our bonus scheme
The LEGO Group is fully committed to Children's Rights and Child Wellbeing across the globe.

Bring the LEGO values and ways of working (e.g. Leadership Playground) to life whilst working as cohesive global team with continuous focus on collaboration and communication.
Be able to work independently as well as part of a distributed team
We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.
We support our employees in being there for the moments that matter in life and celebrate families of all kinds, the loved ones that make us who we are.
Being part of the LEGO Group also means taking part in our annual Play Day, playing a part in building a sustainable future and continuing our mission to "inspire and develop the builders of tomorrow."

This listing is sourced directly from LEGO's careers page and normalized into a canonical job model.