ServiceNow

Director, AI for Operations

San Diego, California, United States · Director · Contract

Sponsorship not specified$173k-$303kDetected 12 hours ago

SnowflakeDatabricksData EngineeringLLMsAgentic AIRoadmappingStakeholder ManagementSalesCustomer SuccessLeadershipCommunicationMentoring

About the role

The role combines people leadership, AI solution delivery, stakeholder management, and technical oversight to accelerate the adoption of AI across operational workflows.
The ideal candidate understands both business operations and modern AI technologies.
Your work will directly impact productivity, decision quality, planning accuracy, operational efficiency, and employee experience across some of ServiceNow's most critical business functions.

Lead and develop a team of AI Engineers responsible for designing, developing, deploying, and maintaining AI-powered solutions for Operations teams.
Own the AI for Operations portfolio, including roadmap planning, prioritization, resource allocation, stakeholder alignment, and business value realization.
Partner with GO&P, Revenue Operations, Sales Operations, Planning, Strategy, Workforce Planning, and Business Operations leaders to identify high-impact AI opportunities.
Drive the design and deployment of agentic AI solutions, copilots, workflow automation, knowledge systems, predictive analytics, and operational intelligence capabilities.
Collaborate closely with Data Engineers to ensure scalable, secure, and compliant data foundations for AI solutions.
Partner with Adoption Leads and Enablement teams to ensure successful rollout and sustained value realization of AI solutions.
You close the day coaching members of your AI Engineering team, removing roadblocks, and ensuring delivery teams remain focused on the initiatives that create the greatest impact for the business.
Proven leader who can build, develop, and inspire high-performing technical teams.
Demonstrated success building and deploying AI-powered solutions that drove measurable business outcomes.
Helped design a sustainable AI adoption culture supported by governance, training, and continuous improvement.

8+ years of experience in AI, data, analytics, automation, solutions engineering, operations, consulting, or related fields.
3+ years of people leadership experience managing technical or cross-functional teams.
Proven track record leading AI, automation, analytics, or digital transformation initiatives at enterprise scale.
Experience managing portfolios, roadmaps, and investment prioritization across multiple stakeholders.
Experience working within Sales Operations, Revenue Operations, Planning, Strategy, Finance, Customer Success, or related operational functions.
Experience operating in highly matrixed global organizations.
Strong understanding of LLMs, agentic AI architectures, workflow automation, and enterprise AI platforms.
Experience with Copilot Studio, Snowflake AI, Databricks, APIs, integrations, and modern cloud architectures.
Familiarity with data engineering, governance, security, and compliance requirements.
Experience evaluating and scaling both internally developed and third-party AI solutions.

Deep understanding of operational business processes and how AI can transform them.
Experienced in translating executive priorities into actionable technical roadmaps.
Comfortable operating at both strategic and technical levels.
Strong systems thinker capable of identifying scalable opportunities across complex organizations.
Exceptional collaborator who can influence across functions, levels, and geographies.
Curious, autonomous, data-driven, and outcome-oriented.
Passionate about responsible AI and measurable business impact.

Manage project intake, prioritization, portfolio health, and capacity planning across AI Engineering resources.

We are seeking a highly strategic and technically fluent AI for Operations Director to lead our AI for Operations portfolio within the AI Acceleration organization.

ServiceNow is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law.
In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations

This listing is sourced directly from ServiceNow's careers page and normalized into a canonical job model.