OneApp
Product Support Engineer
United States (Remote)
Sponsorship not specifiedDetected 68 days ago
TypeScriptBashNode.jsSQLAWSRESTResearchCommunicationCritical Thinking
About the role
- You'll work closely with our Product and Engineering teams to properly understand complex integrated systems that cross between functional teams and third party Vendors.
Responsibilities
- We're backed by Walmart, the world's largest retailer, and Ribbit Capital, one of fintech's most respected investors, giving us rare scale, distribution, and the opportunity to build something truly category-defining.
- As a Production Support Engineer at OnePay, your mandate will be to help bridge the gap between Engineering and our Customer Experience team.
- Use AI to identify and implement operational improvements and efficiencies to build the future of Production Support
Requirements
- Our team is defined by our ability to diagnose any issue across our entire platform, so success in this role is just as dependent on critical thinking skills as it is on technical skills.
Nice to have
- Investigate and resolve complex production issues that affects user experience
- Interface with critical vendor systems using a mix of SQL and API calls to research a customer complaints
- Commit fixes to our backend systems
- Act as an engineering consultant for our Operations team to automate manual processes
- At least 1 year of engineering experience with proficiency in at least one backend language.
- Experience with SQL and REST APIs
- Knowledge of payment systems (e.g. card processing, ACH), familiarity with AWS, and shell scripting experience with bash, zsh or similar is preferred
- Technical or Hiring Manager Interview
Company info
- We're an all-in-one financial services platform that brings together banking, high-yield savings, credit cards, point-of-sale lending, investing, and crypto in one place.
- We also partner with employers, HCM providers, gig platforms, and others to deliver embedded financial services to millions of employees and frontline workers.
- Our customers don't have time to wait… and neither do we.
Equal opportunity
- To build technology and products that are used and loved by people and solve real-world problems, we need to build a team with many different perspectives and experiences.
- We are an equal opportunity employer.
- We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
- We encourage candidates from all backgrounds to apply.
This listing is sourced directly from OneApp's careers page and normalized into a canonical job model.