State of Maine (Executive Branch)

Public Service Manager III

Augusta, Maine · Mid · Full-time

H1B sponsorship available$93k-$132kDetected 4 hours ago

RESTCybersecurityAccessibilityCustomer SupportResearchLeadershipCommunicationAdaptability

About the role

MaineIT is seeking a highly creative Enterprise Data Services director who will represent our core CARE values in all that they do.
At MaineIT, our CARE values represent how we:
Practice Customer-focus, ensuring that our customers are heard, and their needs are met.

Lead digital innovation, establish adaptive governance, and adopt best practices for digital service delivery and customer experience.
Collaborate with subject matter experts on citizen authentication and identity proofing.
Ensure user experience, digital accessibility, and security principles are fully implemented and collaborate with State subject matter experts to include privacy and regulatory requirements.
Research, understand, and drive innovative web opportunities for the delivery of digital government services.
Develop an ongoing operational model for sustaining the citizen portal and digital services program.
Help manage digital services risks in conjunction with security, risk management, and legal/regulatory compliance.
Establish key operational metrics and implement an iterative process for program improvements, standardization, and efficiencies.
Establish architectural frameworks for digital service delivery that support best-practices and policy development.
Working collaboratively with executive leadership, agency partners, and technical stakeholders, the Director ensures digital services are accessible, integrated, secure, and aligned with the State's strategic technology objectives while improving how citizens access government programs and services.

Master's or bachelor's degree in Computer Science, Computer Information Systems, or Business Information Systems, or a related field of study, or equivalent experience.
In order for us to properly determine if you meet the minimum qualifications for any posting, you must be sure your resume includes the month and year for any relevant experience listed.
The selected candidate will be required to pass the required background checks (fingerprinting may be required) as a condition of employment.

Ability to communicate the Digital Services program, purpose, and vision and inspire the organization to execute on the vision.
A leadership style that thrives in a fast-paced, collaborative, and complex environment.
Proficiency in digital marketing and analytics tools.
Knowledge in Citizen Identity & Access management & identify proofing best practices.
A solid understanding of best practices for citizen experience.
Demonstrated experience managing the technical integration of information systems in a service-based architecture.
Demonstrated experience leading the implementation of Identity and Access Management controls for information systems
Knowledge and experience adhering to the NIST framework for technology & cybersecurity
Adaptability and versatility.
Exceptional soft and interpersonal skills, including teamwork, strategic thinking, facilitation, and negotiation.
A data-driven approach to drive decision making.

$93,167.36 - $132,292.16*/Annually (*Includes 10% recruitment and retention stipend)

Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually.
Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.
Health Insurance Coverage - The State of Maine pays 85%-100% of employee-only premiums ($11,857.68-$13,950.24 annual value), depending on salary.
Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.
Health Insurance Premium Credit - Participation decreases employee-only premiums by 5%.
Visit the Office of Employee Health and Wellness for more information about program requirements.
Dental Insurance - The State of Maine pays 100% of employee-only dental premiums ($365.28 annual value).
Retirement Plan - The State of Maine contributes 18.91% of pay to the Maine Public Employees Retirement System (MainePERS), on behalf of the employee.
Gym Membership Reimbursement - Improve overall health with regular exercise and receive up to $40 per month to offset this expense.
Health and Dependent Care Flexible Spending Accounts - Set aside money pre-tax to help pay for out-of-pocket health care expenses and/or daycare expenses.

Currently, this position is not eligible for visa sponsorship or STEM OPT extensions.

This listing is sourced directly from State of Maine (Executive Branch)'s careers page and normalized into a canonical job model.