Geotab
IT Support Specialist
Atlanta, Georgia - USA; z
Sponsorship not specifiedDetected 14 hours ago
LinuxMachine LearningData AnalysisLLMsAuditingDNSVPNCommunicationProblem SolvingCompTIA
About the role
- Proven intermediate to advanced troubleshooting capability across Windows, macOS, Linux/Ubuntu, ChromeOS, and mobile OS.
Responsibilities
- Respond to and resolve intermediate to advanced IT support tickets while maintaining strict SLA compliance and professional, clear employee communication.
- Act as the escalation point for the IT Support Analyst tier, unblocking complex desktop, application, and operating system issues.
- Manage user access, account lifecycle, software deployments, and system permissions following approved RBAC, IAM, and security compliance frameworks.
- Configure, install, maintain, and upgrade workstations, specialized mobile devices, team peripherals, and standard office technology.
- Administer and troubleshoot core Google Workspace applications (Gmail, Drive, Groups, shared mailboxes, calendar routing, delegation).
- Lead endpoint onboarding and offboarding procedures, ensuring high-quality device provisioning, custom system pre-configuration, and smooth recovery of returned assets.
- Keep internal asset tracking databases 100% current to support hardware lifecycle policy. (Note: Specialists and Analysts execute physical/operational asset processes
- Differentiated from the entry level IT Support Analyst tier, the IT Support Specialist handles complex diagnostic troubleshooting, executes critical escalations, and takes active custody of local office technology.
- Additionally, this role supports operational execution of asset processes-ensuring precise hardware inventory and deployment records, while the Asset Management Specialists own strategy, policy, and process.
- Keep internal asset tracking databases 100% current to support hardware lifecycle policy. (Note: Specialists and Analysts execute physical/operational asset processes; policy, compliance, and governance remain under the Asset Management Specialist).
Requirements
- Ability to diagnose and resolve intermediate to complex network issues (LAN/WAN, Wi-Fi, VPN, DHCP/DNS).
- Collaborative mindset and ability to coordinate across IT Security, Workplace Infrastructure, Facilities, and Application teams.
- Post-secondary diploma/degree in Computer Science, Information Technology, Engineering, or equivalent experience.
- Typically 2 to 5 years of experience in IT support, service desk, desktop support, or equivalent end-user technology support.
Skills
- Intermediate Google Workspace administration and SaaS application troubleshooting skills.
- Solid understanding of ITSM frameworks, ticket lifecycle, categorization, SLA metrics, and escalation hygiene.
- Strong organizational, analytical, and diagnostic skills.
Benefits
- IT Support roles are expected to provide 5 day onsite coverage where assigned.
- Coordinate local office technology operations, monitor onsite IT infrastructure (A/V, local printing, room booking), and ensure consistent 5-day onsite support coverage.
- To provide 5 day onsite coverage where assigned.
Company info
- Geotab ® is a global leader in IoT and connected transportation and certified "Great Place to Work™." We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities.
- Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab's open platform and Geotab Marketplace ®, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes.
- Our team is growing and we're looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. Reach your full potential with Geotab. To see what it's like to be a Geotabber, check out our blog and follow us @InsideGeotab on Instagram.
- Who you are:
- Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets.
- Geotab's open platform and Geotab Marketplace ®, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets.
- Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes.
- Our team is growing and we're looking for people who follow their passion, think differently and want to make an impact.
- Ours is a fast paced, ever changing environment.
- Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description.
- Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture.
- Reach your full potential with Geotab.
- To see what it's like to be a Geotabber, check out our blog and follow us @InsideGeotab on Instagram.
- The IT Support Specialist provides efficient, employee-facing IT support across Geotab offices and the remote workforce.
- This role resolves escalated incidents and service requests, configures and troubleshoots complex endpoint hardware and software issues, manages advanced user accounts and access provisioning, and ensures local onsite support coverage.
- How you'll make an impact:
- Perform advanced, systematic remote and onsite troubleshooting across Windows, macOS, Linux/Ubuntu, and ChromeOS environments.
- Execute physical and system-level IT Asset Management (ITAM) tasks, including preparing, packaging, shipping, receiving, and scanning/auditing IT hardware inventory. Keep internal asset tracking databases 100% current to support hardware lifecycle policy. (Note: Specialists and Analysts execute physical/operational asset processes; policy, compliance, and governance remain under the Asset Management Specialist).
- Leverage GenAI assistants and prompt-engineering capabilities within GIA (Geotab's internal AI Platform) to streamline ticket diagnostics, analyze complex logs, draft user communications, and accelerate technical resolution times.
- Practical knowledge of AI tools, LLMs, and prompt-engineering concepts; ability to leverage GenAI assistants (such as GIA) safely to accelerate problem-solving, triage logs, and write high-quality technical documentation.
This listing is sourced directly from Geotab's careers page and normalized into a canonical job model.