Ripple
Senior Site Reliability Engineer, Observability
Chicago, Illinois, United States · Senior
Sponsorship not specified$160k-$200kDetected 13 days ago
PythonBashPowerShellSQLAWSAzureCloud PlatformsTerraformCI/CDLinuxDevOpsSite Reliability EngineeringPlatform EngineeringRESTIncident ResponseComplianceAgileJiraLeadershipCollaborationMentoring
About the role
- It's big, it's bold, and we're already doing it.
- And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs.
- Ripple Treasury, now a Ripple solution acquired in 2025, marks a significant expansion into the multi-trillion-dollar corporate finance arena.
Responsibilities
- Design and implement monitoring, alerting, and dashboards in New Relic (APM, Infrastructure, Logs, Synthetics) across Azure and AWS
- Define and implement SLOs/SLIs and error budgets
- Lead alert noise reduction and signal quality engineering-tune thresholds, eliminate false positives, and ensure every alert is actionable.
- Optimize observability costs through log ingestion management, pipeline rules, and New Relic configuration governance.
- Partner with engineering teams to improve observability maturity: structured logging, metrics instrumentation (RED/USE methods), distributed tracing, and effective dashboard patterns.
- Develop and maintain Terraform infrastructure as code for provisioning and managing monitoring resources, alert configurations, and observability infrastructure-this is a primary engineering responsibility, not an occasional task.
- support teams with deployment visibility, change tracking, and release hygiene as it relates to production reliability.
- Design and implement monitoring, alerting, and dashboards in New Relic (APM, Infrastructure, Logs, Synthetics) across Azure and AWS; write NRQL queries for troubleshooting, analysis, and reporting.
- Author and troubleshoot Azure DevOps pipelines; support teams with deployment visibility, change tracking, and release hygiene as it relates to production reliability.
- Build out incident management foundations that are largely yours to establish: PIR/postmortem processes, on-call rotation design, escalation policies, incident severity classification, and response playbooks.
Requirements
- 7+ years in Site Reliability Engineering, DevOps, or Platform Engineering with a strong focus on observability and production operations.
- Experience working in Agile/Scrum environments and collaborating effectively with cross-functional teams.
- Expert-level hands-on experience with New Relic (APM, Infrastructure, Logs, Synthetics, Alerts) and strong NRQL proficiency for troubleshooting and analysis.
- Expertise defining and implementing SLOs/SLIs and error budgets for reliability management.
Compensation
- For positions that will be based in IL, the annual salary range for this position is below.
Benefits
- A learning environment where you can dive deep into the latest technologies and make an impact.
- A professional development budget to support other modes of learning.
- Competitive salary, bonuses, and equity
- Mobile phone stipend
- coach teams on using them to balance feature velocity with reliability and communicate system health to stakeholders.
Company info
- Do Your Best Work
- A learning environment where you can dive deep into the latest technologies and make an impact. A professional development budget to support other modes of learning.
- Thrive in an environment where no matter what race, ethnicity, gender, origin, or culture they identify with, every employee is a respected, valued, and empowered part of the team.
- In-office collaboration for moments that matter is important to our culture, and we give managers and teams the flexibility to decide which 10+ days a month they come in.
- Bi-weekly all-company meeting - business updates and ask me anything style discussion with our Leadership Team
- We come together for moments that matter which include team offsites, team bonding activities, happy hours and more!
- Take Control of Your Finances
- Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support
- Employee giving match
- Take Care of Yourself
- R&R days so you can rest and recharge
This listing is sourced directly from Ripple's careers page and normalized into a canonical job model.