Knox Systems

Technical Account Manager II - FedRAMP

United States | Arlington, VA · Mid

Sponsorship not specified$53k-$800kDetected 60 days ago

Site Reliability EngineeringAccount ManagementCustomer SuccessCadenceLeadershipCommunication

About the role

This role is responsible for ensuring operational success after implementation, driving customer alignment, managing escalations, and serving as a trusted advisor across technical and operational initiatives.
You will act as the primary customer advocate within Knox, coordinating closely with SRE, Security, Compliance, Engineering, and Customer Success leadership teams to ensure customers operate successfully in highly regulated environments.
Candidates with experience in customer success, technical account management, cloud operations, FedRAMP environments, or regulated customer operations are strongly encouraged to apply.

Own ongoing customer relationships following implementation and production go-live.
Drive customer meeting cadence, operational reviews, and executive status updates.
Identify customer risks, operational gaps, or adoption concerns and proactively drive mitigation plans.
Partner with TIMs and Engineering teams to ensure continuity between implementation and long-term operations.
Support continuous improvement initiatives related to customer operations, service delivery, and customer experience.

3+ years of experience in technical account management, customer success, implementation management, cloud operations, or related customer-facing technical roles.
Strong understanding of cloud operations and SaaS delivery models.
Experience managing customer escalations and cross-functional coordination.
Excellent communication skills with the ability to engage technical and executive stakeholders.
Experience supporting customers in regulated or compliance-driven environments.
Ability to manage multiple customer workstreams simultaneously.

Familiarity with FedRAMP, NIST 800-53, or regulated operational environments preferred.

Knox offers a competitive employee benefits package including Medical, Dental, Vision, Life & Disability and an employee funded 401k plan.
Please note, benefits are subject to change.
$100k-$140k based on experience plus bonus potential

Advise customers on operational best practices, process adherence, and platform adoption strategies.
Ensure customers align with Knox operational expectations, SLAs, incident response procedures, and change management processes.

This listing is sourced directly from Knox Systems's careers page and normalized into a canonical job model.